Kimberly Cross
Calera,OK
Summary
I strive to be an energetic professional with solid work ethics, and a positive attitude. I take pride in being a motivated team player with strong organizational and prioritization skills, with the ability to learn new tasks quickly and proficiently. I have thirty plus years of providing exceptional customer service while always representing the establishment with a friendly and professional demeanor.
Resourceful Human Resources Manager offers employee relations and business management expertise paired with first-rate communication and problem-solving abilities. Strategic and well-rounded professional seasoned in managing and overseeing various aspects of HR. Commended for building trusting relationships within organization to support business needs.
Overview
41
41
years of professional experience
4
4
years of post-secondary education
Work History
HR Manager
North Star Recycling
Sherman, Texas
06.2024 - Current
- Developed and implemented HR policies to enhance employee engagement and satisfaction.
- Managed recruitment processes to attract top talent for diverse positions.
- Coordinated training programs to improve employee skills and knowledge.
- Led efforts in conflict resolution to maintain a positive workplace environment.
- Oversaw compliance with labor laws and regulations to mitigate risks.
- Streamlined onboarding processes for new hires to ensure smooth transitions.
- Provided guidance on employee relations issues to support management decisions.
- Created and maintained personnel records, such as hiring documents, benefits information and payroll data.
- Managed performance reviews, disciplinary actions and salary negotiations.
- Monitored attendance records and leave requests for accuracy and completeness.
- Coordinated training programs for new employees and existing staff members.
- Responded promptly to employee inquiries about policies or procedures.
Business Office Manager
Eisenhower Yacht Club
Denison, Texas
09.2022 - 06.2024
- Office Management
- Accounts Payable/Receivable
- Supervise Marina Store
- Monthly Billing
- Payroll
- Managed daily operations of business office at a prestigious yacht club.
- Oversaw member billing processes and maintained accurate financial records.
- Developed training materials for new team members in office protocols.
- Provided customer service support to clients by responding to inquiries in a timely manner.
- Assisted with HR activities such as recruitment, interviewing candidates and onboarding new hires.
Accounts Specialist
McLane Food Service
03.2016 - 08.2022
- Reviewed and processed Employee Expenses
- Reviewed and processed Special Check Request
- Reviewed and processed Corporate Sponsorships
- Worked with Payroll Team on Expense Reimbursements
Office Manager
IPE Therapy Consulting and Contracting
08.2015 - 03.2016
- Reviewed and edited Doctor's Notes
- Scheduled and maintained Patient Records
- General Office duties
- Payroll
Communications Specialist
State Farm Insurance
Dallas, Tx
10.1984 - 10.2014
- Published internal Company Magazine (monthly)
- Design/Layout of Special Projects
- Executive Support
- Marketing
- Photography
- Web Design
- Managed social media platforms to enhance brand visibility and engagement.
- Developed communication strategies for internal and external stakeholders.
- Participated in brainstorming sessions to generate ideas for promotional campaigns.
- Collaborated with team to promote, plan and organize communication materials.
- Collaborated with colleagues across departments to ensure consistency in messaging across all channels of communication.
- Produced press releases, fact sheets, brochures, newsletters, and other materials for internal and external communications.
- Created PowerPoint presentations for internal or external audiences at events or conferences.
- Managed website content updates including text copywriting and graphic design elements.
- Utilized digital and computer software to upload, post or edit online content.
- Conferred with other managers to identify trends or key group interests or concerns.
- Consulted with advertising agencies or staff to arrange promotional campaigns for products, organizations or individuals.
- Responded to requests for information from media or designated spokesperson or information source.
- Developed marketing campaigns for environmental technologies or services.
Education
High School -
Frisco High School
Frisco, Texas 01.1982 - 04.1986
Skills
- Office Management
- Project Management
- Marketing
- Budget Planning
- Social Media
- Organization
- Design/Layout
- Supervision
- Adobe Photoshop
- Adobe InDesign
- Adobe Illustrator
- Quark Express
- QuickBooks
- Microsoft Word
- Microsoft Outlook
- Microsoft PowerPoint
- Microsoft Excel
- Microsoft Access
- Microsoft Publisher
- Oracle
- Therapy Sync
- WinBoats
- Passport
- Point of Sale
- Employee engagement
- Training coordination
- Compliance oversight
- Employee relations
- Office management
- Payroll administration
- Data analysis
- Diversity and inclusion
- New employee orientation
- Organizational development
- Payroll
- Employee benefits management
- Recruitment and staffing
- Staffing and recruitment
- Company policies
Timeline
HR Manager
North Star Recycling
06.2024 - Current
Business Office Manager
Eisenhower Yacht Club
09.2022 - 06.2024
Accounts Specialist
McLane Food Service
03.2016 - 08.2022
Office Manager
IPE Therapy Consulting and Contracting
08.2015 - 03.2016
Communications Specialist
State Farm Insurance
10.1984 - 10.2014
High School -
Frisco High School
01.1982 - 04.1986