Kimberly Cruz
Port St Lucie,FL
Summary
Goal-oriented manager with distinguished experience in customer service industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
24
24
years of professional experience
Work History
Sales Manager
Macy’s Inc
Jensen Beach, FL
10.1999 - 02.2018
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Built relationships with customers and community to establish long-term business growth.
- Organized promotional events and interacted with community to increase sales volume.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
Cashier & Manager
Mobil Gas Station
Palm City & Stuart, FL
07.1995 - 07.1999
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Checked personal identifications during alcohol and tobacco sales.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
Bank Teller
Great Western Bank
Port St Lucie , FL
10.1993 - 05.1995
- Organized and detail-oriented with a strong work ethic.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Counted and packaged currency and coins.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Placed orders for customer checks and verified starting numbers.
- Sold and cross-sold bank products to new and existing customers.
- Removed mutilated currency from circulation.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
Education
High School Diploma -
Bellingham High School
Bellingham, MASkills
- Product and Service Management
- Sales Expertise
- Goals and Performance
- Team Oversight
- Coaching and Mentoring
- Product Knowledge
- Time Management
- Recipient of Sales Manager of the Year Award
- Retail Knowledge
- Organized
- Promotional Sales Events
Timeline
Sales Manager
Macy’s Inc
10.1999 - 02.2018
Cashier & Manager
Mobil Gas Station
07.1995 - 07.1999
Bank Teller
Great Western Bank
10.1993 - 05.1995
High School Diploma -
Bellingham High School
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