Kimberly Cruz
Bronx,NY
Summary
Dedicated administrative professional with more than 15 years of successful experience in fast-paced dental office setting. Hardworking team player with expertise in completing various clerical tasks and providing excellent customer service. Responsible, attentive, and motivated to show growth in management and complete any company goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Lead Patient Access Representative
New York Presbyterian Brooklyn Methodist Hospital
09.2021 - Current
- Ensure patients registration was process in a timely manner.
- Daily teamwork by verifying insurance eligibility and obtaining necessary authorizations.
- Greet patients to provide patient care, communication, and excellent customer service.
- Mentored Volunteers, providing guidance and support for their professional development.
- Resolved complex billing issues.
- Schedule Building
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Trained new staff on day to day task.
Dental Biller
Friendly Smile Dental
01.2019 - 01.2020
- Provided exceptional customer service to patients, answering their questions regarding billing and insurance matters in a timely manner.
- Answer phones and schedule and confirm patient's appointment.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Filing, faxing and organizing charts.
- Collected all copay and cash transaction.
Dental Biller
Dental Universe
01.2015 - 01.2019
- Answer phones, schedule, reschedule and confirm appointments.
- Responded to customer concerns and questions on daily basis.
- Day to Day Aging Report
- Billed to insurance claims and pre-authorizations.
- Assist dentist with implant procedure and suctioning.
- Handled all Cash transactions.
- Assisted in optimizing dental practice operations by proactively identifying and resolving administrative issues.
- Supported dentist in maintaining accurate documentation of treatment plans for better continuity of care between visits.
Education
Associate of Science Degree -
Mildred Elley
New York, NY2018
Certified Medical Assistant Certified EKG Tech Certified Phlebotomist -
Skills
- Dental Biller
- Dental Terminology
- Insurance Verification
- Dental Scheduler
- Dentrix, Dexis
- HIPAA Compliance Knowledge
- Strong Leadership
- Multitasking and Organization
- EMR- Epic
- Patient Care
Languages
Spanish
Limited Working
Timeline
Lead Patient Access Representative
New York Presbyterian Brooklyn Methodist Hospital
09.2021 - Current
Dental Biller
Friendly Smile Dental
01.2019 - 01.2020
Dental Biller
Dental Universe
01.2015 - 01.2019
Associate of Science Degree -
Mildred Elley