Trina Nails
Arlington,TX
Summary
Detail-oriented Lead Patient Access Representative with extensive medical services background and strong work ethic. Managed patient-related accounts at large medical hospital, re-worked denials for payment. Excellent communications skills and empathetic nature enabled achievement of positive outcomes.
Overview
25
25
years of professional experience
Work History
Lead Patient Access Representative
Mercy General Hospital
Sacramento, CA
01.1997 - 01.2022
- Dignity Health
Education
Diploma -
Tokay High School
Lodi, CASkills
- Served as a preceptor to new staff members Mentors and trains colleagues as needed
- Has relevant experience with insurance eligibility systems including Medicaid, Medicare, and other commercial and private payor eligibility systems
- Works in a fast-paced environment, multi-tasking and prioritizing work appropriately to meet deadlines
- Collaborates and works effectively with challenging customers, physician office staff and internal colleagues utilizing proper professional skills to mitigate problem/solution outcomes
- Quality Analyst and auditor for multi facility encounters
- Financial reporting
- Financial Counseling
- Effective problem solving
- Multitasking and organization
- Team collaboration
- Team leadership
Timeline
Lead Patient Access Representative
Mercy General Hospital
01.1997 - 01.2022
Diploma -
Tokay High School