Summary
Overview
Work History
Education
Skills
Certification
Languages
Accomplishments
Timeline
Generic

Kimberly Cruz Brown

Fayetteville,NC

Summary

Experienced professional with a strong background in case management, ready to make significant contributions. Proven ability to collaborate with teams and adapt to changing needs. Skilled in client assessment, resource coordination, and crisis intervention. Reliable, driven, and committed to achieving positive outcomes.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Advanced Case Manager

Working Solutions
01.2019 - Current
  • Maintained accurate documentation on 20 cases, ensuring compliance with regulations and confidentiality requirements.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Enhanced communication between clients and providers through consistent follow-ups and progress updates.
  • Accomplished multiple tasks within established timeframes.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Achieved positive client outcomes by developing and implementing comprehensive case management plans.

Assistant Store Manager

QUIZNOS/KILROYS
03.2018 - 12.2018
  • Helped set team performance standards to reach company objectives.
  • Assisted with training staff on all internal operational functions.
  • Directed employee tasks and time management, improving customer experiences.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.

Administrative Assistant

SOUTH POLE/LOT 29
06.2007 - 01.2008
  • Maintained files and filing, keeping sensitive information confidential.
  • Maintained office inventory by assisting with supply orders.
  • Used Microsoft Office Suite to create and revise documents and presentations.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

Office Manager

SUSAN BRISTOL
02.2005 - 06.2007
  • Supervised administrative staff, driving front office operations and continuous workflow.
  • Implemented office procedures, creating streamlined processes.
  • Cleaned and organized office, maintaining orderliness and reducing contamination.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.

Education

Medical Billing And Coding - Medical Informatics

DeVry University
Raleigh NC
01.2027

Skills

  • Cross-functional teamwork
  • Effective phone communication
  • Effective organization skills
  • Quality assurance monitoring
  • Customer engagement
  • Project management experience
  • Timely account revisions
  • Detailed case documentation
  • Effective time management
  • Client case management
  • Analytical problem-solving
  • Effective listening skills

Certification

  • Technical Support Fundamentals, Coursera - 19 Hours
  • Computer Networking, Coursera - 21 Hours
  • Operating Systems, Coursera - 21 Hours

Languages

English
Native or Bilingual
Spanish
Limited Working

Accomplishments

  • Leveraged Microsoft Excel to efficiently track and manage multiple cases, enabling precise progress monitoring and enhancing overall case management effectiveness.
  • Customer Relations - Earned highest marks for customer satisfaction.

Timeline

Advanced Case Manager

Working Solutions
01.2019 - Current

Assistant Store Manager

QUIZNOS/KILROYS
03.2018 - 12.2018

Administrative Assistant

SOUTH POLE/LOT 29
06.2007 - 01.2008

Office Manager

SUSAN BRISTOL
02.2005 - 06.2007

Medical Billing And Coding - Medical Informatics

DeVry University

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