KIMBERLY CUADRA
Las Vegas
Summary
Customer service professional specializing in client satisfaction and operational efficiency. Demonstrated success in account management and relationship building through collaboration with cross-functional teams.
Overview
13
13
years of professional experience
Work History
Government Business Support Expert
T-Mobile
Las Vegas
02.2026 - Current
- Assist government customers with their accounts and services
- Process new activations, upgrades, renewals, and equipment orders.
- Manage account changes
- Create new accounts for potential customers
- Participate in customer conference calls and meetings.
- Work closely with sales teams and other departments to support customer needs.
- Participate on active deployments; getting new businesses set up with their new devices
CALL CENTER
T-MOBILE CEC
Las Vegas
02.2025 - Current
- Conducted outbound calls to resolve account setup, billing, device use, coverage, and T-Mobile experience concerns
- Documented interactions and actions in systems like Atlas and Samson, ensuring accurate memo notes on Customer accounts
Hairdresser
Sport Clips
North Las Vegas
12.2020 - 05.2021
- Maintained work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
Receptionist
The Salon Encore Boston Harbor
01.2020 - 03.2020
- Managed multi-service booking and phone customer service team, ensuring smooth operations and high customer satisfaction.
- Confirmed appointments, communicated with clients, and updated client records to enhance service efficiency.
- Maintained clean and organized reception area to create welcoming environment for visitors.
HR Receptionist
Encore Boston Harbor
01.2019 - 01.2020
- Helped open the property by maintaining organization in the hiring process for all casino departments including interviews, hiring events, drug testing, supply inventory, etc.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Answered and redirected incoming phone calls to appropriate departments.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
Instructor
Academy of Hair Design
Las Vegas
01.2016 - 11.2018
- Supervised mock testing, written and practical, as well as state board testing.
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
- Taught students styling techniques as well as building rapport, providing excellent service and navigating dissatisfied customers.
Sales Assistant
Caesars Palace, Qua Spa
01.2015 - 01.2016
- Responsible for multi-treatment booking and phone customer service.
- Gatekeeper at main access point, in charge of client reception, in person booking, and payments.
Manager/Stylist
Supercuts
01.2013 - 01.2015
- Lead a team of 6 employees, drastically improving performance to rank top 3 stores in the district.
- Educated guests on proper hair grooming while promoting quality services and products, enhancing customer satisfaction.
- Supervised operations, including phone calls, cash register, order coordination, inventory management, and salon neatness, ensuring smooth daily functioning.
Education
Certification/License of Cosmetology Instructor -
Academy of Hair Design
Las Vegas, NV01-2017
Certification/License of Cosmetology - Adaptability
Academy of Hair Design
Las Vegas, NV01-2012
High School Diploma -
Cimarron Memorial High School
Las Vegas, NV01-2011
Skills
- Customer relations
- Client relationship building
- Account management
- Sales coordination
- Customer service
- Billing support
- Order processing
- Data entry
- Office Applications
- Calendar Management
- Organization
- Team collaboration
- Bilingual communication
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Accomplishments
- Winners Circle for Q3
- Values Leader Winner
Timeline
Government Business Support Expert
T-Mobile
02.2026 - Current
CALL CENTER
T-MOBILE CEC
02.2025 - Current
Hairdresser
Sport Clips
12.2020 - 05.2021
Receptionist
The Salon Encore Boston Harbor
01.2020 - 03.2020
HR Receptionist
Encore Boston Harbor
01.2019 - 01.2020
Instructor
Academy of Hair Design
01.2016 - 11.2018
Sales Assistant
Caesars Palace, Qua Spa
01.2015 - 01.2016
Manager/Stylist
Supercuts
01.2013 - 01.2015
Certification/License of Cosmetology Instructor -
Academy of Hair Design
Certification/License of Cosmetology - Adaptability
Academy of Hair Design
High School Diploma -
Cimarron Memorial High School