Kimberly C. Wilson
SCO Family of Services
Far Rockaway,New York
1
Certification
17
years of professional experience
Reliable and detail-oriented administrative professional with 10+ years of experience in human services settings, skilled in maintaining organized records, managing schedules, and communicating clearly with clients, families, and multidisciplinary teams. Experienced in hourly progress documentation and maintaining regulatory compliance with precision and accuracy. Background includes direct support of youth, young adults, and individuals with mental health challenges — providing a strong foundation for professional, compassionate interaction with patients and families under pressure. Known for dependability, adaptability, and efficiency in fast-paced environments, with a focus on keeping workflows organized so clinical staff can focus on patient care.
Work History
YDS Lead Supervisor
4 Years 10 Months- Supervised staff and managed daily operations of residential program serving youth ages 13–24, ensuring a safe and supportive environment.
- Conduct admissions, assessments, wellness checks, room inspections, and crisis interventions.
- Assist residents with independent living skills, education, employment readiness, and community integration.
- Connect youth to housing resources, social services, healthcare providers, and community-based programs.
- Participate in service plan meetings to establish goals and coordinate services.
- Coordinated connections for youth to housing resources, social services, healthcare providers, and community-based programs, enhancing their access to critical support.
- Complete hourly progress notes, incident reports, behavioral observations, and documentation.
Mental Health Therapy Aide
3 Years 9 Months- Provide direct services, treatment, rehabilitation, and support to individuals diagnosed with mental illness that receive services in an institutional or community-based setting.
- Coached individuals in games and recreational programs, encouraged development of daily living skills, and maintained clean, safe, and comfortable environment.
- Collaborated with staff and clinical teams to develop and implement care plans.
- Acted promptly to ensure the health and safety of patients and staff during emergency situations. to ensure the health and safety of patients and staff in emergency situations, such things as bend, stretch, and stand for long periods of time.
- Facilitated therapeutic group activities to promote social skills and emotional well-being.
- Observed patient behavior and documented progress in compliance with care protocols.
Administrative Assistant
6 Years- Scheduled appointments and managed calendars for multiple staff members to optimize time management.
- Processed incoming correspondence, prioritizing urgent requests for timely responses.
- Coordinated office supply inventory to ensure essential materials were available for daily operations.
- Supported financial functions by processing invoices and tracking expenses accurately.
- Assisted in the onboarding process of new employees by preparing orientation materials and providing support with paperwork completion.
- Streamlined office processes by implementing efficient filing systems and organizational techniques.
- Managed incoming correspondence, sorted mail, and routed documents to expedite processing times.
- Developed and maintained comprehensive documentation for operational processes and procedures.
- Managed logistics and scheduling for events, ensuring adherence to timelines and objectives.
Education
HSE Diploma - Continuing Education
Associate of Applied Science - Medical Assistant
Skills
Residential Program Operations
Crisis management
Service planning
Client assessment
Progress documentation
Case Management Support
Independent Living Skills Training
Mental Health Support
Trauma-Informed Care
LGBTQ+ Affirming Services
Community Resource Coordination
Team Collaboration
Conflict Resolution
Customer service
Microsoft Office Suite
Administrative Support
Administrative Support
Certification
- CPR Certified - 2025
- Safe Crisis Management Certified - 2025
- Electronic Health Records Training - 2025
Timeline
YDS Lead Supervisor
SCO Family of Services
11.2021 - CurrentRead More
Mental Health Therapy Aide
NYS OMH
11.2016 - 08.2020Read More
Administrative Assistant
Crystals Management
08.2009 - 08.2015Read More
LaGuardia Cuny College
HSE Diploma from Continuing Education
Read More
St. Pauls School Of Nursing
Associate of Applied Science from Medical Assistant
Read More