NAIKWA MARKHAM
POWER HOUSE YOUTH FACILITY
Chandler,AZ
1
Certification
7
years of professional experience
Compassionate Behavioral Health professional with extensive experience in residential treatment and therapeutic environments. Skilled in crisis intervention, client safety, and emotional support while fostering rapport and maintaining boundaries. Collaborates effectively with multidisciplinary teams including healthcare providers and educational institutions. Additional expertise in staff development, customer service, and operations management.
Work History
Behavior Health Technician
2 Years 4 Months- Oversee daily operations within a structured residential treatment environment serving adolescents ages 12–18, maintaining a safe, therapeutic, and supportive living environment.
- Coordinated communication and collaboration among healthcare providers, therapists, nursing staff, schools, child welfare, courts, crisis services, and other professionals to ensure comprehensive client care.
- Monitored patients' behavioral and emotional health, implementing individualized care plans.
- Monitored client interactions and behavioral changes, intervening proactively to prevent escalation and promote positive outcomes.
- Monitored client interactions and behavioral changes, intervening proactively to prevent escalation and promoting positive behavioral outcomes.
- Establish supportive therapeutic rapport with clients while maintaining appropriate professional boundaries and residential program expectations.
- Provide ongoing emotional support and behavioral guidance to clients experiencing challenging situations.
- Teach, reinforce, and encourage development of daily living and independent living skills to support client growth and functioning.
- Taught, reinforced, and encouraged development of daily living and independent living skills, enhancing client growth and functioning.
- Communicate relevant behavioral, emotional, and safety observations to appropriate members of the treatment team.
- Conduct routine environmental and contraband checks to promote a secure residential setting and reduce potential safety risks.
CUSTOMER SERVICE MANAGER
2 Years 9 Months- Managed day-to-day operations, ensuring high standards for customer service and service quality.
- Trained and coached staff in effective communication and customer service to enhance team performance.
- Managed phone and online customer service requests while working to ensure timely and effective resolution.
- Trained, coached, and mentored staff in effective communication, customer service, and professional workplace practices.
- Assisted team members with difficult customer interactions, conflict resolution, and problem-solving.
- Maintained comprehensive knowledge of company products and services to effectively address customer questions and concerns.
- Monitored staff performance to uphold company expectations and strengthen customer service standards.
- Supported a positive, professional work environment through effective communication, coaching, and team support.
BEHAVIORAL HEALTH TECHNICIAN
2 Years- Delivered direct behavioral health support and compassionate care to enhance client wellbeing in a residential care environment.
- Provided emotional and therapeutic support to clients experiencing behavioral or emotional difficulties.
- Assisted clients in developing and maintaining daily routines and independent living skills to foster autonomy and self-sufficiency.
- Monitored client behavior, health, and overall presentation and communicated significant changes to appropriate healthcare professionals.
- Supported clients in developing and maintaining daily routines and independent living skills.
- Assisted clients with activities of daily living, including personal hygiene, grooming, and routine self-care.
- Facilitated meaningful activities to promote positive social interaction and enhance clients' participation in daily life.
Education
High School Diploma
Skills
Behavioral Health & Residential Care
Crisis Intervention & De-escalation
Client safety
Treatment Plan Coordination
Healthcare Coordination
Multidisciplinary Team Collaboration
Daily Living Skills Development
Emotional support
Rapport building
Milieu Management
Conflict Resolution
Child welfare communication
Professional Documentation & Communication
Leadership & Operations
Residential Program Operations
Staff Training & Mentoring
Performance Monitoring
Problem Solving
Customer Service Management
Team Communication
Residential Program Operations
Staff Training & Mentoring
Performance Monitoring
Problem Solving
Customer Service Management
Team Communication
Certification
Basic Life Support (BLS)/CPR & AED Certification
Crisis Prevention Intervention (CPI)
Finger Print Clearance Card
Timeline
Behavior Health Technician
POWER HOUSE YOUTH FACILITY
2024.05 - CurrentRead More
CUSTOMER SERVICE MANAGER
HAROLD’S CHICKEN SHACK
2021.10 - 2024.07Read More
BEHAVIORAL HEALTH TECHNICIAN
IMARA ORANGEWOOD BEHAVIORAL CARE HOMES
2019.08 - 2021.08Read More
TRUMAN MIDDLE COLLEGE HIGH SCHOOL
High School Diploma
Read More
Personal Information
Title: BEHAVIORAL HEALTH RESIDENTIAL PROGRAM MANAGEMENT CLIENT SERVICES