Summary
Overview
Work History
Education
Skills
References
Timeline
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Kimberly Czerwinski

Vernon Hills,IL

Summary

A hardworking and passionate job seeker with strong organizational skills eager to secure a Lead or supervisor position. Ready to help the team achieve company goals.

Overview

18
18
years of professional experience

Work History

Sr. Rep Benefit Verification

CVS Pharmacy
07.2023 - Current
  • Resolved issues through careful research and follow-up with customers.
  • Trained newly hired employees on company policies and procedures regarding diverse situations.
  • Answered questions quickly via email or return phone calls promptly.
  • 67 words per minute- type speed
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Generated reports detailing findings and recommendations.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Enforced rules and regulations outlined within company manual to set forth expectations comprehensibly and consistently.
  • Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Paid attention to detail while completing assignments.
  • Managed time efficiently to complete all tasks within deadlines.
  • Excellent communication skills, both verbal and written.

Benefits Verification Rep. II

CVS Specialty Pharmacy
11.2021 - 07.2023
  • Well organized, make cheat sheets w/manager approval for new hires and other peers
  • Demonstrate leadership with being a subject matter expert trainer and PAL
  • Acquired insurance authorizations for specialty medications
  • Efficiently performed insurance verification and pre-certification and pre-authorization functions
  • Able to multitask with various projects and workload
  • Proficient use Microsoft Office applications, e.g
  • Word and Excel
  • Understand medical terminology and billing codes
  • Maintain accuracy and production standards
  • Proficient in Availity, HBS, Sparcs, SPRX, and other working systems.

Sr. Radiology Support Assoc.

NorthShore University Healthsystem
11.2015 - 11.2019
  • Recorded and filed patient data, medical records, and abstracted medical records
  • Transport patients, multitasking, answering phones, and faxing
  • Acquired insurance authorizations for procedures and tests ordered by the attending physician
  • Scheduled patient appointments on EPIC
  • Efficiently performed insurance verification and pre-certification and pre-authorization functions.

Medical Receptionist

Women's Health
08.2005 - 11.2008
  • Organized, updated and maintained over 200 patient charts
  • Recorded and filed patient data and medical records on EMR
  • Directed patient flow during practice hours, minimizing patient wait time
  • Acquired insurance authorizations for procedures and tests ordered by the attending physician
  • Efficiently performed insurance verification and pre-certification and pre-authorization functions.

Education

In Progress -

South University
Savannah, GA
10.2023

High School Diploma -

Stevenson High School
Lincolnshire, IL
01.2005

Skills

  • Telephone Etiquette
  • Staff Training
  • Knowledgeable in Microsoft office, Excel, Sparcs, HBS, EPIC, SPRX, Etc
  • Customer Rapport
  • Team Leadership
  • Flexible Schedule and Availability
  • Performance Reviewing
  • HIPAA Compliance
  • Complex Problem-Solving
  • Dependable and Responsible
  • Verbal and Written Communication Skills
  • Creating reports

References

References upon request

Timeline

Sr. Rep Benefit Verification

CVS Pharmacy
07.2023 - Current

Benefits Verification Rep. II

CVS Specialty Pharmacy
11.2021 - 07.2023

Sr. Radiology Support Assoc.

NorthShore University Healthsystem
11.2015 - 11.2019

Medical Receptionist

Women's Health
08.2005 - 11.2008

In Progress -

South University

High School Diploma -

Stevenson High School

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Kimberly Czerwinski