Kimberly Czerwinski
Vernon Hills,IL
Summary
A hardworking and passionate job seeker with strong organizational skills eager to secure a Lead or supervisor position. Ready to help the team achieve company goals.
Overview
18
18
years of professional experience
Work History
Sr. Rep Benefit Verification
CVS Pharmacy
Mount Prospect, IL
07.2023 - Current
- Resolved issues through careful research and follow-up with customers.
- Trained newly hired employees on company policies and procedures regarding diverse situations.
- Answered questions quickly via email or return phone calls promptly.
- 67 words per minute- type speed
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Generated reports detailing findings and recommendations.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Enforced rules and regulations outlined within company manual to set forth expectations comprehensibly and consistently.
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Paid attention to detail while completing assignments.
- Managed time efficiently to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
Benefits Verification Rep. II
CVS Specialty Pharmacy
11.2021 - 07.2023
- Well organized, make cheat sheets w/manager approval for new hires and other peers
- Demonstrate leadership with being a subject matter expert trainer and PAL
- Acquired insurance authorizations for specialty medications
- Efficiently performed insurance verification and pre-certification and pre-authorization functions
- Able to multitask with various projects and workload
- Proficient use Microsoft Office applications, e.g
- Word and Excel
- Understand medical terminology and billing codes
- Maintain accuracy and production standards
- Proficient in Availity, HBS, Sparcs, SPRX, and other working systems.
Sr. Radiology Support Assoc.
NorthShore University Healthsystem
11.2015 - 11.2019
- Recorded and filed patient data, medical records, and abstracted medical records
- Transport patients, multitasking, answering phones, and faxing
- Acquired insurance authorizations for procedures and tests ordered by the attending physician
- Scheduled patient appointments on EPIC
- Efficiently performed insurance verification and pre-certification and pre-authorization functions.
Medical Receptionist
Women's Health
08.2005 - 11.2008
- Organized, updated and maintained over 200 patient charts
- Recorded and filed patient data and medical records on EMR
- Directed patient flow during practice hours, minimizing patient wait time
- Acquired insurance authorizations for procedures and tests ordered by the attending physician
- Efficiently performed insurance verification and pre-certification and pre-authorization functions.
Education
In Progress -
South University
Savannah, GA10.2023
High School Diploma -
Stevenson High School
Lincolnshire, IL01.2005
Skills
- Telephone Etiquette
- Staff Training
- Knowledgeable in Microsoft office, Excel, Sparcs, HBS, EPIC, SPRX, Etc
- Customer Rapport
- Team Leadership
- Flexible Schedule and Availability
- Performance Reviewing
- HIPAA Compliance
- Complex Problem-Solving
- Dependable and Responsible
- Verbal and Written Communication Skills
- Creating reports
References
References upon request
Timeline
Sr. Rep Benefit Verification
CVS Pharmacy
07.2023 - Current
Benefits Verification Rep. II
CVS Specialty Pharmacy
11.2021 - 07.2023
Sr. Radiology Support Assoc.
NorthShore University Healthsystem
11.2015 - 11.2019
Medical Receptionist
Women's Health
08.2005 - 11.2008
In Progress -
South University
High School Diploma -
Stevenson High School