KIMBERLY DAILEY
San Antonio,TX
Summary
Detail-oriented multi-tasker with exceptional problem-solving skills. Proficient in with knowledge of conflict resolution and best customer service practices.
Overview
27
27
years of professional experience
Work History
Customer Service
Jim's Restaurent
San Antonio, Texas
04.2016 - Current
- Provided customer service to guests during events.
- Developed strategies for improving customer service standards.
- Identified opportunities to improve customer service processes.
- Resolved customer service issues in a timely manner while providing excellent customer service at all times.
- Greeted guests and provided customer service support.
- Provided training to new customer service representatives.
- Answered incoming calls and provided customer service.
- Greeted customers and provided friendly customer service.
- Delivered exemplary customer service, prompting positive interactions.
Office Manager
All Star Medical
San Antonio, Texas
02.2012 - 04.2016
- Implemented quality control measures to uphold company standards.
- Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Negotiated contracts with vendors, securing favorable terms and cost savings.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Reviewed files and records to obtain information and respond to requests.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Ensured compliance with applicable laws regarding employment practices.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Responded to customer inquiries via phone or email in a professional manner.
Customer Service/Manager
IHOP
Seguin, Texas
05.2002 - 02.2012
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Implemented quality control measures to uphold company standards.
- Evaluated employee job performance and motivated staff to improve productivity.
- Audited customer account information to identify issues and develop solutions.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Developed policies and procedures related to customer service operations.
- Monitored staff performance to ensure adherence to customer service standards.
Attendance Clerk
Seguin ISD
Seguin, Texas
08.1998 - 05.2002
- Assisted organizational efforts by filing, entering data and answering phones.
- Located and retrieved files, assisting public with general information.
- Prepared reports on absenteeism trends for management review and action planning purposes.
- Ordered and restocked supplies in line with budget limits and office needs.
- Welcomed visitors to main office and asked questions in effort to determine how to best serve needs.
- Placed calls to parents to determine reasons for students' absences, meticulously noting details.
- Tracked data regarding student absences, truancy offenses and disciplinary actions with daily updates.
- Maintained positive working relationship with fellow staff and management.
- Collected, evaluated and stored documents securely in permanent records.
Education
Some College (No Degree) - Business
Southern New Hampshire University
Hooksett, NHSkills
- Customer service
- Office administration
- Training and development
- Data entry
- Problem solving
- Customer service standards
- Customer service experience
- Providing customer service
Timeline
Customer Service
Jim's Restaurent
04.2016 - Current
Office Manager
All Star Medical
02.2012 - 04.2016
Customer Service/Manager
IHOP
05.2002 - 02.2012
Attendance Clerk
Seguin ISD
08.1998 - 05.2002
Some College (No Degree) - Business
Southern New Hampshire University