KIMBERLY DANYELS
Statesville,NC
Summary
Creative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. Solid history of success in fast-paced call centers. Effectively gained employee of the month on several occasions with additional recognition awards for service.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Prescriber Outreach Specialist
Us Med
Doral, FL
12.2023 - Current
- Developed outreach strategies to enhance patient engagement and program awareness.
- Collaborated with healthcare providers to facilitate seamless communication and service referrals.
- Analyzed outreach data to identify trends and improve campaign effectiveness.
- Coordinated community events to promote health initiatives and services offered by organization.
- Trained new team members on outreach procedures and best practices for relationship building.
- Recorded, transcribed and maintained confidential client information into applicant tracking system and database.
- Managed across multiple platforms including Master, Parachute, Noble, Outlook to manage patient records and orders
Customer Care Representative
Results-CX
08.2022 - Current
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Navigated multiple computer systems and applications to find information.
- Communicated with clients regarding account services, statements, and balances.
- Logged call information and solutions provided into internal database.
- Maintained and managed customer files and databases.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Manage 50-80 calls per day
Homemaker/Student/Child Caretaker
Self
Statesville, NC
03.2017 - 08.2022
- Worked in team environment to maintain high levels of productivity.
- Took extensive notes to document lessons and further solidify learning objectives.
- Ensure household duties are completed in timely manner.
- Develop, manage, and maintain budget effectively.
- Coordinate medical care, meals, and social activities for children.
- Provided learning lessons for children.
Pharmacy Technician
CVS Pharmacy
03.2005 - 03.2017
- Medicare billing specialist Managed and trained employees
- Interviewed and hired new team members Answered telephones, responding to questions or requests Assisted customers by answering simple questions, locating items, or referring them to the pharmacist for medication information
- Established or maintained patient profiles, including lists of medications taken by individual patients
- Mixed pharmaceutical preparations, according to written prescriptions
- Ordered, labeled, and counted stock of medications, chemicals, or supplies and entered inventory data into computer
- Received and stored incoming supplies, verified quantities against invoices, checked for outdated medications in current inventory, and informed supervisors of stock needs and shortages
- Received written prescription or refilled requests and verified that information is complete and accurate
- Volunteer, Flu clinics Assisting patients with forms Providing snacks and goody bags Reviewing medication for errors and interactions Assisting the pharmacists
Education
Associate of Science Degree - Medical Billing and Coding
Ultimate Medical Academy
Clearwater, FL01.2022
Skills
- Accounts Receivable
- Collections
- Co-Pay
- Deductibles
- Co-Insurance
- EOBs
- Revenue Cycle Management
- Posting Payments
- Government (Medicare & Medicaid)
- Third Party Payers
- Electronic Health Records (EHR)
- Electronic Medical Records (EMR)
- Managed Care (HMO
- PPO
- And POS)
- Workers Compensation
- Insurance Verification
- Insurance Claim Processing
- CMS 1500
- CMS 1450 (UB-04)
- Front Office Operations
- Medical Office Procedures
- Scheduling
- Medical Terminology
- Anatomy & Physiology
- HIPAA Compliance
- Medical Coding (ICD-9-CM
- ICD-10-CM
- HCPCS
- CPT)
Certification
CPhT - Certified Pharmacy Technician
Affiliations
- Intelligent and analytical professional committed to exceeding job requirements on a daily basis seeking employment within an industry-leading healthcare organization.
- Proficiencies: MS Excel; MS Word; MS PowerPoint; Typing Speed: 43 WPM
- Skills: Decision-making skills; Problem solving skills; Critical thinking skills; Time management skills; Attention to detail
- Honors/Awards: Ultimate Medical Academy Dean's List Ultimate Medical Academy Honor Roll
- Key Qualifications Medical Billing Accounts Receivable Collections Co-Pay Deductibles Co-Insurance EOBs Revenue Cycle Management Posting Payments Government (Medicare & Medicaid) Third Party Payers Electronic Health Records (EHR) Electronic Medical Records (EMR) Managed Care (HMO PPO and POS) Workers Compensation Insurance Verification Insurance Claim Processing CMS 1500 CMS 1450 (UB-04) Front Office Operations Medical Office Procedures Scheduling Medical Terminology Anatomy & Physiology HIPAA Compliance Medical Coding (ICD-9-CM ICD-10-CM HCPCS CPT) Certifications CVS Pharmacy - Mooresville , NC Nationally Certified Pharmacy Technician
Timeline
Prescriber Outreach Specialist
Us Med
12.2023 - Current
Customer Care Representative
Results-CX
08.2022 - Current
Homemaker/Student/Child Caretaker
Self
03.2017 - 08.2022
Pharmacy Technician
CVS Pharmacy
03.2005 - 03.2017
Associate of Science Degree - Medical Billing and Coding
Ultimate Medical Academy