Kimberly Davidson-Jordan
Seattle,WA
Summary
Committed healthcare support professional dedicated to equitable, holistic care for vulnerable populations. Skilled in patient relations, administrative coordination, and program management. Demonstrated success in streamlining processes, increasing accessibility, and fostering communication within clinical settings. Adept at collaborating across teams, managing vendor relationships, and advocating for individuals facing systemic oppression.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Audiology Technician
Hearing, Speech, & Deaf Center (HSDC)
Seattle, WA
09.2022 - Current
- Administer Program Operations: Serve as the primary liaison for state funding to support HSDC’s affordable hearing aid program, Access Sound, ensuring resources reach an average of [X] underserved patients monthly
- Patient-Centered Care: Perform routine hearing aid maintenance, troubleshooting, and preliminary consultations, contributing to a [X%] decrease in patient wait times for basic services
- Vendor & Manufacturer Relations: Manage procurement processes and maintain strong partnerships with multiple manufacturers, reducing order-to-delivery times by [X%]
- Administrative Coordination: Provide comprehensive support to audiologists, including handling paperwork, appointment confirmations, and equipment setup/tear-down for diagnostic procedures
- Operational Efficiency: Streamline clinic operations by proactively organizing lab spaces and supplies, contributing to a [X%] reduction in appointment delays
- Key Achievement: Recognized for improving the Access Sound program’s delivery timeline and cutting administrative overhead through effective communication, scheduling, and follow-up
Clinic Scheduler
Temporarily Yours Inc. at HSDC
Seattle, WA
06.2022 - 09.2022
- Scheduling Oversight: Orchestrated patient appointments for audiology services, achieving a [X%] increase in on-time scheduling
- Streamlined Processes: Developed and implemented new policies and procedures for clinic scheduling, reducing administrative bottlenecks and improving patient flow
- Cross-Clinic Collaboration: Managed paperwork and correspondence across multiple clinic locations, demonstrating exceptional organizational skills and attention to detail
- ASL Proficiency: Used and continuously improved American Sign Language to enhance communication and accessibility for patients and colleagues who are Deaf or hard of hearing
- Training & Mentorship: Guided onboarding and training for new clinic schedulers, ensuring consistent service quality and process adherence
- Key Achievement: Successfully reduced scheduling errors and improved patient satisfaction scores by standardizing scheduling protocols and implementing clear communication guidelines
Barista / LS Lead
Fred Meyer
Salem, OR
08.2019 - 07.2021
- Inventory & Ordering: Oversaw weekly product inventory and ordering, reducing stock shortages by [X%]
- Customer Engagement: Consistently surpassed target customer satisfaction scores by fostering a welcoming environment and engaging in proactive service
- Team Leadership: Mentored and trained new baristas, streamlining their onboarding process to achieve faster skill proficiency
- Communications Hub: Provided timely updates on store and company-wide changes, boosting staff knowledge and morale
- Operational Excellence: Coordinated scheduling and participated in bi-weekly calls with management to address staffing and product needs efficiently
- Key Achievement: Maintained top customer connection ratings for [X] consecutive months, reflecting strong relationship-building and leadership skills
Education
Associate of Arts - Gender & Women’s Studies
Shoreline Community College
Shoreline, WA01.2024
High School Diploma -
Great Oak High School
Temecula, CASkills
- Patient Care & Advocacy
- Healthcare Administration
- Program Coordination
- Vendor & Stakeholder Relations
- Appointment Scheduling & Coordination
- ASL Proficiency & Accessibility Practices
- Policy & Procedure Development
- Team Training & Leadership
Certification
- Biliteracy in American Sign Language, 01/01/18, Temecula, CA
- CPR/First Aid/AED, 01/01/23, Seattle, WA
- Child Advocacy Studies (CAST), 01/01/24, Seattle, WA
Additional Information
Passionate volunteer and advocate for marginalized communities, leveraging academic background in Women & Gender Studies to promote inclusive practices. Committed to ongoing professional development in healthcare administration and patient advocacy.
References
Available upon request.
Timeline
Audiology Technician
Hearing, Speech, & Deaf Center (HSDC)
09.2022 - Current
Clinic Scheduler
Temporarily Yours Inc. at HSDC
06.2022 - 09.2022
Barista / LS Lead
Fred Meyer
08.2019 - 07.2021
Associate of Arts - Gender & Women’s Studies
Shoreline Community College
High School Diploma -
Great Oak High School