Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
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Kimberly Davis

Longboat Key,FL

Summary

Patient-focused Practice Manager equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals and policy enforcement. Talented in finding balanced solutions and resolving conflicts. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Practice Manager/Coder

Good Pediatrics
Sarasota, FL
12.2020 - Current
  • Maintained financial records, including billing and accounts receivable and payable.

Practice Manager

Duly/Dupage Medical Group
Naperville, IL
05.2007 - 04.2019
  • Coordinated staff recruitment, training, and scheduling activities.
  • Assessed medical office operations, identified areas of improvement, and developed plans for corrective action.
  • Provided leadership and guidance to the medical team in order to meet goals and objectives.
  • Created reports that tracked key performance indicators such as revenue growth and efficiency metrics.
  • Oversaw all aspects of day-to-day practice operations including front desk reception, appointment scheduling, billing and coding, insurance verification.
  • Resolved escalated customer service issues in a timely manner while maintaining a high level of professionalism.
  • Implemented policies and procedures related to patient care delivery in accordance with organizational standards.

Registered Nurse Supervisor

Duly/Dupage Medical Group
Naperville, IL
04.2005 - 09.2007
  • Provided guidance, support and professional development to staff members.
  • Conducted regular performance reviews to ensure quality patient care.
  • Maintained records of staff attendance, payroll and other personnel data.
  • Assessed the need for additional resources such as equipment or supplies within the unit.
  • Partnered with organizational and unit leaders to devise QA/QI initiatives, continuously improving delivery of care, patient outcomes and overall services.

Staff Nurse

Duly/Dupage Medical Group
Naperville, IL
08.2000 - 04.2005
  • Maintained accurate records of patient progress notes, medications administered and other relevant data.
  • Assisted physicians with exams, lab tests or other procedures as requested.
  • Demonstrated effective communication skills while interacting with patients, families, physicians and other healthcare staff members.
  • Actively participated in departmental meetings, training sessions and educational seminars.

Education

Associate of Applied Science - Nursing

College of DuPage
Glen Ellyn, IL
05-1999

Bachelor of Arts - Psychology

Elmhurst University
Elmhurst, IL
05-1983

Skills

  • Workflow Management
  • Policy and procedure development
  • Performance Metrics
  • Regulatory Compliance
  • Strategic Planning
  • New Hire Training
  • Managing medical practices
  • Schedule Management
  • Workflow Planning
  • Policy Implementation
  • Human Resources
  • Workflow efficiency
  • Staff Management
  • Insurance referral facilitation

Certification

  • Current Registered Nurse licensure states of Florida and illinois
  • CPR certified

Accomplishments

  • Courses completed: Microsoft Excel, Word and Powerpoint

Customer Service Essentials, Managing Conflict, Building Success through

Teamwork

Proficient in EMR systems Epic and PCC

Timeline

Practice Manager/Coder

Good Pediatrics
12.2020 - Current

Practice Manager

Duly/Dupage Medical Group
05.2007 - 04.2019

Registered Nurse Supervisor

Duly/Dupage Medical Group
04.2005 - 09.2007

Staff Nurse

Duly/Dupage Medical Group
08.2000 - 04.2005

Associate of Applied Science - Nursing

College of DuPage

Bachelor of Arts - Psychology

Elmhurst University

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Kimberly Davis