Kimberly Davis
Albany,NY
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
Overview
23
23
years of professional experience
Work History
Administrative Assistant/ Team Leader
Community Care Physicians/ Albany Family Medicine
Albany, NY
09.2011 - Current
- Manages master scheduling calendar for all providers of the practice and their on-call schedule.
- Trains all new hires for our front end clerical staff.
- Support's office staff and operational requirements with administrative tasks.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Coordinated regular staff meetings to address challenges, discuss solutions, and share best practices within the team.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Medical Secretary
Dr. Jeffrey Altman
12.2006 - 08.2011
- Completed clerical duties and tasks for clinic administration.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic and health history to keep information current.
- Managed multi-line phone system and pleasantly greeted patients.
- Helped patients complete necessary medical forms and documentation.
- Organized paperwork such as charts and reports for office and patient needs.
Patient Support Representative
Community Care Physicians
Albany, NY
03.2002 - 11.2006
- Expedited check-in process for patients by efficiently collecting necessary paperwork and verifying insurance coverage upon arrival.
- Actively participated in departmental meetings, providing valuable input on process improvements and patient engagement strategies.
- Supported physicians with timely completion of paperwork required for prior authorizations or referrals, minimizing potential barriers to care for patients.
Education
Individual Studies/Business
Hudson Valley Community College
Troy, NYSkills
- Training and mentoring
- Schedule Management
- Problem-solving abilities
- Excellent Communication
Timeline
Administrative Assistant/ Team Leader
Community Care Physicians/ Albany Family Medicine
09.2011 - Current
Medical Secretary
Dr. Jeffrey Altman
12.2006 - 08.2011
Patient Support Representative
Community Care Physicians
03.2002 - 11.2006
Individual Studies/Business
Hudson Valley Community College