Kimberly Dawn Gay
Kemah,TX
Summary
Dynamic administrative professional with over 14 years of leadership and office management experience in educational settings. Expertise in managing complex schedules, coordinating communications, and maintaining confidential records while delivering exceptional service to students, families, faculty, and administrators. Recognized for strong organizational skills and attention to detail, adept at juggling multiple priorities and cultivating positive relationships across departments. Committed to advancing the mission of higher education through professionalism, efficiency, and a collaborative approach to service.
Overview
26
26
years of professional experience
Work History
Director of Admissions / Office Manager
Saint John the Evangelist Catholic School
Warrenton, VA
01.2010 - 01.2024
- Oversaw admissions processes, enrollment documentation, and communications with prospective families.
- Coordinated executive calendars, appointments, meetings, and school-wide events to enhance office operations.
- Coordinated executive calendars, appointments, meetings, and school-wide events while ensuring efficient office operations.
- Acted as the primary point of contact for inquiries, resolving issues professionally and providing excellent customer service.
- Maintained confidential student and personnel records with accuracy and discretion.
- Prepared reports, correspondence, presentations, and other administrative documents.
- Supervised and trained office staff, streamlining workflows to uphold high service standards.
- Collaborated with multiple departments to coordinate schedules, programs, and special events.
- Managed office systems, supplies, and operational procedures to optimize functionality.
General Manager / Visual Merchandising Manager
Ann Taylor
Greenwich, NY
01.2006 - 01.2007
- Directed daily business operations while leading a high-performing team.
- Coordinated scheduling and staffing to ensure optimal coverage and efficient operations.
- Provided exceptional customer service while effectively resolving escalated concerns to enhance customer satisfaction.
- Developed and delivered training on operational procedures and service excellence to improve team performance.
- Developed team training programs to improve customer service and product knowledge.
- Analyzed market trends to inform merchandising strategies and promotional initiatives.
- Directed operational strategies to enhance store performance and achieve sales objectives.
- Implemented inventory management systems to optimize stock levels and reduce excess.
General Manager / Visual Merchandising Manager
Williams-Sonoma
Houston, TX
01.2000 - 01.2004
- Managed retail operations, personnel, scheduling, and inventory to ensure seamless daily functionality.
- Developed strong customer relationships, enhancing loyalty through effective communication and service.
- Oversaw employee training and performance evaluations to ensure operational compliance and team effectiveness.
- Maintained organized records and efficient daily operations.
- Directed operational strategies to enhance store performance and achieve sales objectives.
- Implemented inventory management systems to optimize stock levels and reduce excess.
Event Coordinator
University of Notre Dame
Notre Dame, IN
01.1998 - 01.2000
- Coordinated logistics and administrative planning for university events, enhancing guest experience and engagement.
- Scheduled facilities, managed event communications, and organized program details to ensure seamless execution.
- Coordinated logistics and administrative planning for university events and programs.
- Maintained detailed planning documents while coordinating multiple projects, ensuring timely delivery and alignment with event goals.
- Coordinated logistics for campus events, ensuring seamless execution and participant satisfaction.
- Developed event budgets, tracking expenses to optimize resource allocation and minimize costs.
Education
BBA - Marketing
Texas A&M University
College Station, TX05.1993
Skills
- Administrative support expertise
- Office operations management
- Scheduling coordination
- Event planning
- Data management
- Project management
- Organization & Multitasking
- Team leadership
- Conflict resolution
- Effective communication
- Cross-functional teamwork
- Admissions management
- Student registration
- Attention to detail
- Enrollment forecasting
- Collaborative Problem-solving
Timeline
Director of Admissions / Office Manager
Saint John the Evangelist Catholic School
01.2010 - 01.2024
General Manager / Visual Merchandising Manager
Ann Taylor
01.2006 - 01.2007
General Manager / Visual Merchandising Manager
Williams-Sonoma
01.2000 - 01.2004
Event Coordinator
University of Notre Dame
01.1998 - 01.2000
BBA - Marketing
Texas A&M University