KIMBERLY DAWSON
Poolville,TX
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
26
26
years of professional experience
Work History
Owner/Operator
Yard Card Queen – Poolville
03.2022 - Current
- Oversaw end-to-end business processes to maintain proficiency and profitability.
Customer Care Specialist - Remote
Direct Interactions
01.2023 - 12.2024
- Assisted Ohio unemployment insurance claimants remotely utilizing multiple resources to provide the best possible care and solutions for callers.
- Recognized and rewarded for perfect score calls and positive feedback on exit surveys, maintained a 100% SA score and an average QM of 98% or better.
Licensed Real Estate Agent, GRI
Ebby Halliday, Realtors
10.2018 - 01.2022
- 360 West’s Best Real Estate Agent for 2020 and 2021.
- Successfully closed 5+ transactions with $2.5 million in volume.
Director - Concierge Services
Coldwell Banker Caine Real Estate
03.1999 - 06.2001
- Implemented national Concierge program for 4 local offices.
- Onboarded 50+ vendors and established a dependable service provider network.
- Supervised listing, closing repairs for agents.
- American Home Shield Warranty liaison.
Education
Bachelor of Arts - Psychology
University of Colorado
Skills
- Leadership
- Customer Service
- Solution-Driven
- Computer Skills
- Organization
- Negotiation
- Relationship Management
- Planning and Coordination
- Decision-Making
- Marketing
- Strategic Thinking
- Nonprofit Experience
- Real Estate License
COMMUNITY AFFILIATIONS
Peaster High School Football & Volleyball Athletic Booster; 2022-Present
Keller Independent School District PTAs; 2011-2021
- Keller High School – VP Membership, VP Programs, Parliamentarian
- Keller Middle School – President, VP Programs, VP Membership
- Bear Creek Intermediate – VP Programs, VP Membership
- Hidden Lakes Elementary – Treasurer, VP Communications, Parliamentarian, TX PTA Lifetime Achievement Award
Keller Independent School District Committees; 2011-2021
- Campus Education Improvement Committees, District of Innovation Committee, KHS Mission & Vision Committee
Timeline
Customer Care Specialist - Remote
Direct Interactions
01.2023 - 12.2024
Owner/Operator
Yard Card Queen – Poolville
03.2022 - Current
Licensed Real Estate Agent, GRI
Ebby Halliday, Realtors
10.2018 - 01.2022
Director - Concierge Services
Coldwell Banker Caine Real Estate
03.1999 - 06.2001
Bachelor of Arts - Psychology
University of Colorado
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