Kimberly DeGroot

• Enhanced student support by delivering one-on-one and small group assistance in various subjects.
• Collaborated with teachers to develop and implement individualized education plans for students with special needs.
• Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
• Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
• Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.

• Addressed complaints made by patients and staff by escalating issues to supervision for further investigation.
• Supported billing staff by making corrections to invoices and insurance submissions.
• Updated and maintained schedules for patients as well as managed client correspondence.
• Maintained updated list of employee credentials and notified staff when professional licenses and certifications approached expiration.
• Maintained patient databases and updated information in alignment with HIPAA protocols.
• Managed appointments, registrations and patient relations in busy imaging office.
• Oversaw office records and maintained strict document control.

• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Adhered to strict HIPAA guidelines to protect patient privacy.

Helped patients complete necessary medical forms and documentation.

• Managed multi-line phone system and pleasantly greeted patients.
• Organized paperwork such as charts and reports for office and patient needs.
• Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
• Completed clerical duties and tasks for clinic administration.

• Built relationships with clients using active listening and issue resolution to provide excellent service.
• Responded to customer calls swiftly to resolve issues and answer questions.
• Maintained high standards of customer service by building relationships with clients.
• Cross-sold insurance products to existing clients to reach sales targets.
• Obtained underwriting approval by completing application for coverage.
• Negotiated with insurance underwriters to obtain better coverage and improved rates for clients.
• Utilized CRM software to manage client relationships.
• Identified potential risks in client businesses and recommended appropriate insurance coverage.