Kimberly De Los Santos
Bronx,NY
Summary
Dynamic hospitality professional with extensive experience at Residence Inn Courtyard, excelling in guest relations and front desk management. Proven ability to enhance guest satisfaction through exceptional service and effective coordination with multiple departments. Skilled in administrative tasks and maintaining cleanliness standards, ensuring a seamless experience for all guests.
Overview
10
10
years of professional experience
Work History
Front Desk Agent
Residence Inn Courtyard Dual Property
New York, NY
03.2018 - Current
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Facilitated smooth guest experiences by coordinating with multiple departments across the property.
- Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.
Housekeeping
NYU Langone Orthopedic Hospital
New York, NY
02.2021 - 12.2024
- Enhanced team efficiency by providing support and guidance in daily housekeeping tasks.
- Coordinated with housekeeping staff to ensure room availability and cleanliness for incoming guests.
- Collaborated with housekeeping staff to ensure timely room turnarounds for incoming guests.
Front Desk Agent
Orchard Street Hotel
New York, NY
06.2015 - 06.2018
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
Education
Evander Childs High School
The Bronx, NYNo Degree -
Medgar Evers College
Brooklyn, NYSkills
- Customer service
- Guest relations
- Administrative skills
- Front desk management
- Housekeeping
- Food and Beverage
- Server
- Security
- Bellman
- Inventory
- Nightly audits
- Staff supervision
Timeline
Housekeeping
NYU Langone Orthopedic Hospital
02.2021 - 12.2024
Front Desk Agent
Residence Inn Courtyard Dual Property
03.2018 - Current
Front Desk Agent
Orchard Street Hotel
06.2015 - 06.2018
Evander Childs High School
No Degree -
Medgar Evers College