Kimberly Dem
STOCKBRIDGE,GA
Overview
27
27
years of professional experience
1
1
Certification
Summary
Experienced bakery clerk with strong food preparation, bakery equipment knowledge, and customer satisfaction skills. Known for handling special orders, keeping displays fresh, and supporting smooth daily operations in a fast-paced setting.
Work History
Bakery Clerk
Publix Grocery Store
909 Eagles Landing Parkway
02.2021 - 10.2025
- Assisted customers with bakery selections, special orders, and product recommendations.
- Stocked, rotated, and merchandised baked goods to maintain freshness and presentation.
- Maintained cleanliness and sanitation across bakery cases, tools, and work areas.
- Decorated and prepared cakes for the display case and customer orders
- Resolved customer requests promptly while upholding friendly, service-focused interactions.
- Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
- Helped train new employees on proper baking techniques, equipment usage, and customer service best practices.
- Collaborated with fellow bakery staff members to streamline production processes and improve overall efficiency.
Administrative Assistant
State of Ohio Rehabilitation and Correction
Columbus, OH
04.1999 - 04.2018
- Managed confidential records, files, and inmate-related documentation with accuracy and discretion.
- Tracked incoming requests, routed priorities, and resolved administrative issues promptly.
- Coordinated daily correspondence, calendars, and meeting logistics for correctional leadership.
- Prepared reports, memos, and data summaries using Microsoft Office applications.
- Maintained organized databases and supported compliance with departmental documentation requirements.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
Education
Associate of Arts - Business
University of Phoenix
Tempe, AZ09-2009
Skills
- Cake decoration
- Food preparation
- Bakery equipment knowledge
- Food handling safety
- Customer service
- Customer satisfaction
- Team collaboration
- Flexible schedule
- Call management
Certification
Registered Victim Advocate in the State of Ohio
Timeline
Bakery Clerk
Publix Grocery Store
02.2021 - 10.2025
Administrative Assistant
State of Ohio Rehabilitation and Correction
04.1999 - 04.2018
Associate of Arts - Business
University of Phoenix
employee of the month October 2016
Selected as Outstanding Employee of the Month for exemplary work performance to include team player, problem resolution, customer focused service