KIMBERLY DETTMANN
LOGAN,IA
Summary
Dynamic professional with extensive experience at the City of Gresham, adept at administrative support and customer relations. Proven ability to resolve complex billing discrepancies and train staff effectively. Skilled in data entry and complaint resolution, ensuring high-quality service and operational efficiency in fast-paced environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Utility Billing Program Technician
City of Gresham, Oregon/Budget & Finance Dept.
09.2015 - 09.2024
- Trained and supervised five employees on office policies and procedures.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
- Performed wide-ranging administrative, financial and service-related functions.
- Responded to customer requests for billing inquiries, services rendered, payment processing and policies and procedures.
- Identified and resolved discrepancies and errors in customer accounts.
- Cross-trained and provided backup support for organizational leadership.
Medical Assistant-Registered
Orthopedics Northwest PLLC
03.2014 - 03.2015
- Sanitized, restocked, and organized 3-4 exam rooms and medical equipment daily.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Directed approximately 30 patients per day to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
Education
High School Diploma -
Columbus Nebraska Public School
Columbus, NESkills
- Administrative support
- Scheduling
- Complaint resolution
- Account updating
- Multi-line telephone operations
- Customer relations
- Opening and closing accounts
- Data entry
- Account management
- Customer education
- Customer service
- Staff training
Certification
- EMT - Certified Emergency Medical Technician (Expired)
- EMR - Emergency First Responder (Expired)
Timeline
Utility Billing Program Technician
City of Gresham, Oregon/Budget & Finance Dept.
09.2015 - 09.2024
Medical Assistant-Registered
Orthopedics Northwest PLLC
03.2014 - 03.2015
High School Diploma -
Columbus Nebraska Public School
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