Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marisa Miller

Evansville,WI

Summary

Highly skilled critical thinker who is committed to contributing to team success through diligent work, meticulous attention to detail, and exceptional organizational abilities. Driven by a strong desire to continuously learn, develop, and excel in the healthcare industry. With a proven track record of effectively managing complex information and a passion for delivering high-quality results, dedicated to making a meaningful impact in the healthcare field.

Overview

19
19
years of professional experience

Work History

Utility Billing Clerk

City of Evansville
03.2021 - Current
  • Reviewed incoming meter readings for accuracy before inputting data into the billing system, catching potential errors early.
  • Conducted audits on existing accounts to identify potential errors or inconsistencies in billing records.
  • Interacted with customers to resolve billing disputes and respond to inquiries.
  • Verified accuracy of billing data and corrected discrepancies.
  • Simplified complex rate structures for customers through clear explanations, enhancing understanding of billed services.
  • Supported management in preparing financial reports related to utility billing activities for decision-making purposes.

Compliance Coordinator

UW Health
05.2018 - Current
  • Compiled internal information for compliance audit by reviewing company policy documentation, noncompliance reports, and investigations into individuals who are non-compliant with annual and pre-employment requirements.
  • Strong attention to detail and accuracy. Able to work independently.
  • Maintain compliance reports and collaborate with EHS manager and operational managers to remove non-compliant individuals from work.
  • Educated employees by conducting compliance training programs and issuing periodic communications to refresh knowledge of compliant work practices.

ER Certified Veterinary Technician

Veterinary Emergency Service
07.2017 - 05.2018
  • Ability to work efficiently and calmly under pressure in a fast-paced environment.
  • Performed restraint, blood draws, X-ray imaging, medication compounding and processed lab work.
  • Administered IV, IM, oral or topical medications to patients as specified by veterinarian in patient's medical record. Maintained accurate pharmacy records and controlled drug and anesthesia test logs.
  • Interacted with clients regarding animal health, questions and concerns, discharge teaching and education on treatment protocol and general procedures.

Health Unit Coordinator

UW Health
03.2014 - 05.2017
  • Answered multi-line telephone system, provided information and directed calls in a 24 hour level one trauma center.
  • Assisted patients and family members calmly through very stressful situations.
  • Responded to and resolved diverse patient issues with speedy and knowledgeable assistance.
  • Coordinated diagnostic tests, including collection of samples and transportation to scanning rooms.
  • Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.

Senior Department Assistant - Abdominal Transplant

UW Health
01.2008 - 11.2013
  • Provided administrative support to RN’s and physicians in abdominal transplant.
  • Responded to and resolved diverse patient issues with speedy and knowledgeable assistance.
  • Documented updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records.
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using Health Link and Microsoft Office.

Pharmacy Technician

Medicine Shoppe Pharmacy
02.2006 - 12.2007
  • Performed various pharmacy operational activities with strong commitment to accuracy and efficiency.
  • Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
  • Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.

Education

AAS - Veterinary Technology

Globe University
Madison East, WI

Skills

  • Administrative support
  • Attention to detail
  • Data collection, entry and management
  • Multi-tasking
  • Data Analysis
  • MS Office
  • Customer service
  • Process improvement

Timeline

Utility Billing Clerk

City of Evansville
03.2021 - Current

Compliance Coordinator

UW Health
05.2018 - Current

ER Certified Veterinary Technician

Veterinary Emergency Service
07.2017 - 05.2018

Health Unit Coordinator

UW Health
03.2014 - 05.2017

Senior Department Assistant - Abdominal Transplant

UW Health
01.2008 - 11.2013

Pharmacy Technician

Medicine Shoppe Pharmacy
02.2006 - 12.2007

AAS - Veterinary Technology

Globe University

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Marisa Miller