- Volunteering with youth sports programs as a running and powerlifting
- Music
- Blogging/Vlogging
Kimberly Diaz
Donna,TX
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Offering strong communication abilities and bilingual proficiency with readiness to learn and grow in any environment. Brings ability to adapt quickly to new systems and processes, ensuring seamless interactions with diverse clientele. Ready to use and develop bilingual communication and problem-solving skills in any role.
Overview
5
5
years of professional experience
Work History
Sales
Haus of Vapes
Edinburg, TX
03.2025 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications.
CCR Agent
Maximus
Edinburg, TX
05.2024 - Current
- Informed clients of policies and procedures.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
CCR Agent
AppleOne
Edinburg, TX
02.2024 - 05.2024
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
Agent
Radial
Donna, TX
10.2023 - 02.2024
- Handled inbound calls for PetSmart's customer support line at Radial.
- Provided exceptional customer support.
- Developed solutions for challenging situations.
- Effectively managed multiple tasks simultaneously.
- Mastered skills in a short time frame.
- Initiated communication via phone calling.
- Enhanced proficiency in computer systems.
Radiology Administrative Assistant
DHR Health
Edinburg, TX
02.2023 - 03.2023
- Handled calls to facilitate scheduling and rescheduling of radiology appointments for doctors offices and patients.
- Actively participated in quality assurance initiatives, contributing valuable insights to improve overall department performance.
- Assisted radiologists in optimizing appointment schedules, leading to increased daily patient capacity.
- Organized and maintained patient records, ensuring accuracy and compliance with HIPAA regulations.
Case Manager
Law Office of Fidel L. Pena lll
Weslaco, TX
06.2022 - 02.2023
- Managed case processing with efficiency and attention to detail.
- Maintained strong connections with clients.
- Developed comprehensive computer and technology skills.
- Optimized organizational workflows for increased efficiency.
- Organized work assignments strategically for optimal time usage.
- Analyzed and processed information effectively.
- Enhanced clarity and efficiency in message delivery.
- Exhibited expertise in addressing and settling disagreements.
Cashier
Ross Dress For Less
Donna, TX
02.2022 - 04.2022
- Provided excellent customer service.
- Excelled in ensuring swift customer interactions.
- Demonstrated ability to cultivate positive relationships.
- Handled customer complaints with professionalism and reassurance.
- Exhibited strong verbal communication in professional settings.
- Maintained polite communication at all times.
Sales
Dairy Queen
Alamo, TX
06.2020 - 01.2022
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Collaborated with team members to quickly fill large orders and serve large parties.
- Provided support to crew members, facilitating quick food preparation and delivery.
- Collaborated with team members to maintain a well-stocked inventory and ensure smooth operations during peak hours.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
- Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced environment.
- Responded to customer inquiries and concerns with empathy and professionalism, working to resolve issues in a timely manner.
- Assisted in training new employees, ensuring they quickly became proficient in their roles and responsibilities.
Education
High school diploma - n/a
Donna north High School
Donna, TX06.2022
Skills
- Babysitting
- Sports Coaching
- IOS
- Case Management
- Computer Skills
- Microsoft Windows
- Customer service
- Cash register
- Sales
- Clerical experience
- Medical terminology
- Windows
- Office management
- Cash handling
- Teamwork and collaboration
- Friendly, positive attitude
- Problem-solving
- Attention to detail
- Flexible and adaptable
- Time management
- Multitasking
- Dependable and responsible
Interests
Timeline
Sales
Haus of Vapes
03.2025 - Current
CCR Agent
Maximus
05.2024 - Current
CCR Agent
AppleOne
02.2024 - 05.2024
Agent
Radial
10.2023 - 02.2024
Radiology Administrative Assistant
DHR Health
02.2023 - 03.2023
Case Manager
Law Office of Fidel L. Pena lll
06.2022 - 02.2023
Cashier
Ross Dress For Less
02.2022 - 04.2022
Sales
Dairy Queen
06.2020 - 01.2022
High school diploma - n/a
Donna north High School