Kimberly Diehl BSN, RN
Monroe,NC
Summary
Professional healthcare manager prepared for Nurse Case Manager role. Strong focus on team collaboration and patient care. Reliable in adapting to changing needs and achieving results. Skilled in care coordination, medical assessment, and patient advocacy, with compassionate and patient-centered approach valued in healthcare.
Overview
33
33
years of professional experience
Work History
Nurse Manager
Accredo Specialty Pharmacy
Greensboro, NC
08.2024 - Current
- Managed daily operations of nursing staff to ensure optimal patient care.
- Developed and implemented policies for medication management and administration.
- Collaborated with interdisciplinary teams to enhance patient treatment plans.
- Conducted performance evaluations and provided feedback for nursing staff development.
- Ensured compliance with state regulations and accreditation standards in pharmacy operations.
- Facilitated staff training sessions on best practices in specialty pharmacy services.
- Led staff meetings to keep team informed of departmental changes and provide opportunities for nurses to share ideas and concerns.
- Conducted performance evaluations and provided constructive feedback to support professional growth of nursing staff members.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Collaborated with interdisciplinary teams to develop individualized care plans for patients with complex needs.
- Supervised, directed, and motivated high-quality performance from nursing staff.
- Fostered open communication among nurses through regular team meetings, promoting collaboration and shared decision making.
Regional Director of Nursing
Continuum Pediatric Nursing
Charlotte, NC
01.2015 - 05.2024
- Directed regional operations to optimize patient care delivery and service efficiency.
- Developed strategic initiatives to enhance nursing recruitment and retention across multiple locations.
- Implemented quality improvement programs that elevated patient satisfaction and compliance with healthcare standards.
- Collaborated with multidisciplinary teams to streamline workflows and improve operational outcomes.
- Oversaw budget management, ensuring resource allocation aligned with organizational goals and priorities.
- Mentored regional staff, fostering professional development and enhancing team performance through training programs.
- Analyzed market trends to inform strategic planning and drive competitive advantage in pediatric nursing services.
- Established partnerships with local healthcare providers to enhance service offerings and expand community reach.
- Motivated employees through effective communication, recognition programs, and tailored incentive structures that aligned with corporate objectives.
- Monitored staff performance by actively engaging in and observing day-to-day activities.
- Established strong partnerships with industry stakeholders, enhancing the company''s reputation and creating mutually beneficial collaborations.
- Attended weekly meetings to discuss and optimize strategies.
Medical and Pharmaceutical Sales/Medical and Pharmaceutical Sales/Childcare Educator
Avatel Technologies
Chicago, IL
04.2012 - 04.2016
- Built relationships and communicated with parents to provide best learning environment for children.
- Collaborated with colleagues to develop and revise curriculum, enhancing learning experience.
- Established strong relationships with parents through regular communication, fostering a supportive network for student success.
- Developed and implemented differentiated instruction strategies for diverse learners, ensuring individualized attention and success.
Clinical Nurse Professor
ECPI University
Charlotte, NC
02.2015 - 01.2016
- Demonstrated strong interpersonal and communication skills, resulting in clear subject matter discussion with students.
- Enhanced student understanding by designing interactive and engaging lectures. My areas of focus were labor/delivery and peditrics.
- Created dynamic learning environment that valued instructor and student interaction.
- Graded tests and assignments and uploaded to school database.
- Maintained regular office hours to provide struggling students with additional course help.
- Established and maintained inclusive, collegial and collaborative culture within classroom.
NICU Nurse and Clinical Educator
Hillcrest Hospital
Mayfield Heights, OH
09.2004 - 04.2012
- Administered critical care to neonates, ensuring optimal health outcomes.
- Collaborated with multidisciplinary teams to develop and implement individualized care plans.
- Monitored vital signs and performed assessments to detect changes in patient condition.
- Educated families on newborn care practices and disease prevention strategies.
- mentored junior nursing staff, fostering skill development and confidence in clinical practices.
- Enhanced workflow processes by implementing evidence-based protocols for neonatal care.
- Led training sessions on advanced neonatal resuscitation techniques for nursing staff and interns.
- Served as a mentor to new nurses, fostering teamwork and promoting a positive workplace culture.
- Consistently maintained accurate documentation of patient progress, treatments administered, and ongoing assessment data for medical records continuity .
- Participated in research studies focused on neonatal care, contributing to advancements in field.
- Facilitated smooth transitions between hospitalization levels by coordinating discharge planning with social workers, case managers, and other team members involved in post-NICU patient care.
PICU Nurse / Cardiac Nurse for Cardiac Surgeon
Cleveland Clinic
Cleveland, OH
05.1996 - 06.2005
- Administered medications and monitored patient vital signs to ensure optimal care.
- Collaborated with interdisciplinary teams to develop comprehensive patient care plans.
- Educated patients and families on health management and post-discharge instructions.
- Mentored junior nursing staff, enhancing team performance and patient care standards.
- Conducted thorough assessments to identify changes in patient conditions promptly.
- Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
- Educated patients on disease management, self-care techniques, and wellness strategies to improve long-term health outcomes.
- Utilized strong clinical judgment in prioritizing patient needs during high-stress situations, ensuring optimal outcomes.
- Collaborated with interdisciplinary teams for optimized patient treatment plans and outcomes.
- Assisted physicians in performing diagnostic tests and procedures to facilitate prompt diagnosis and treatment.
- Provided emotional support to patients'' family members during critical incidents, strengthening overall trust in the healthcare team.
PICU Nurse
University Hospital
Cleveland, OH
08.1993 - 09.1996
- Monitored patient vital signs and recovery progress post-anesthesia to ensure optimal outcomes.
- Administered medications and interventions as prescribed, adhering to safety protocols and best practices.
- Assisted with patient assessments and care planning, collaborating with multidisciplinary teams for comprehensive support.
Education
Bachelor of Science - Masters in Nurse Practioner in NICU
Kent State University
Kent, OHBachelor of Science - Nursing
Kent State University
Kent, OH05-1993
Skills
- Staff supervision
- Critical thinking
- Quality improvement
- Department management
- Staff leadership
- Patient education and advocacy
- Direct patient care
- Conflict management
- Performance improvement
- Strong clinical judgment
- Treatment Planning
- Case review
- Training staff
- Patient and family advocacy
- Patient condition monitoring
- Certified in CPR/AED
- Compassionate and caring
- Preventive healthcare
- Treatment recommendations
- Chronic disease management
- Care coordination
Timeline
Nurse Manager
Accredo Specialty Pharmacy
08.2024 - Current
Clinical Nurse Professor
ECPI University
02.2015 - 01.2016
Regional Director of Nursing
Continuum Pediatric Nursing
01.2015 - 05.2024
Medical and Pharmaceutical Sales/Medical and Pharmaceutical Sales/Childcare Educator
Avatel Technologies
04.2012 - 04.2016
NICU Nurse and Clinical Educator
Hillcrest Hospital
09.2004 - 04.2012
PICU Nurse / Cardiac Nurse for Cardiac Surgeon
Cleveland Clinic
05.1996 - 06.2005
PICU Nurse
University Hospital
08.1993 - 09.1996
Bachelor of Science - Masters in Nurse Practioner in NICU
Kent State University
Bachelor of Science - Nursing
Kent State University