Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kimberly Dilley

Hallam,NE

Summary

Professional with strong background in customer interactions and service solutions. Skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

18
18
years of professional experience

Work History

SkipTracing Specialist

Nelnet
02.2025 - Current
  • Use various tools and sources to find updated contact information and addresses, and then reaching out to borrower via phone, email or mail to discuss their accounts. The goal of skip tracing is to ensure compliance, re-establish contact and help borrowers bring their accounts back into good standing.
  • Verify the accuracy of the gathered demographic and account information, then update borrower account within the Nelnet servicing system.
  • Determine the most appropriate action plan for resolving past-due accounts and educate borrowers on the issues and potential solutions.

Human Resource Expert

Target
09.2013 - Current
  • Guest Advocate- Sept 2013- 2017-Human Resource Expert-Sept 2017- Current
  • Maintained human resources regulatory compliance with local, state and federal laws.
  • Answered employee inquiries regarding health benefits and 401k options.
  • Handled on-boarding process for newly hired employees and distributed all paperwork.
  • Addressed employee conflicts with appropriate urgency, following all corporate procedures.
  • Developed and maintained courteous and effective working relationships

Stay at Home Mom

Self-employed
06.2007 - 09.2013
  • Ran house hold of 4
  • Daily cleaning tasks
  • Managing schedules and appointments

Education

High School Diploma -

Lincoln High School
Lincoln, NE

No Degree - Business Administration

Doane University
Crete, NE

Skills

  • Customer relations
  • Expert problem solving
  • Quality assurance
  • Continuous improvement
  • Compliance monitoring
  • Knowledge sharing
  • Self motivation
  • Time management
  • Attention to detail

Timeline

SkipTracing Specialist

Nelnet
02.2025 - Current

Human Resource Expert

Target
09.2013 - Current

Stay at Home Mom

Self-employed
06.2007 - 09.2013

High School Diploma -

Lincoln High School

No Degree - Business Administration

Doane University

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