Kimberly Dillon
Newcastle,OK
Summary
Experienced office administrator with over a decade of experience supporting business operations in fast-paced environments. Proficient in managing accounts receivable and payable, dispatch coordination, customer service, and fostering team engagement. Recognized for optimizing office systems, enhancing collections processes, and demonstrating a strong sense of accountability and meticulous attention to detail.
Overview
11
11
years of professional experience
Work History
Office Administrator
Advanced Auto Technology
Edmond, OK
10.2022 - Current
- Educated incoming staff on job responsibilities and office standards.
- Enhanced understanding of company policies and procedures, boosting operational accuracy and efficiency.
- Gave consistent and friendly service that resulted in greater customer retention
- Coordinated scheduling for new hire interviews.
- Conducted weekly meetings to review accounts receivable.
- Prepared and reviewed journal entries for accuracy.
- Managed dispatch operations efficiently.
- Organized events to enhance customer relationships.
- Organized team-building activities.
- Generated monthly statements for financial reconciliation.
Office Coordinator
Phelps Equipment
03.2021 - Current
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
- Tracked records, filed documents, and maintained communication between clients to manage office activities.
- Increased efficiency by regularly evaluating office workflows and recommending improvements as necessary.
- Managed office activities by maintaining communication between clients, tracking records, and filing all documents.
- Collaborated with various departments to streamline processes and improve interdepartmental communication.
- Organized team workload and prioritized tasks to streamline office functions in deadline-driven environment.
Office Coordinator
Stockyard City Equipment
04.2020 - 10.2022
- Identified areas of improvement within the warranty administration process, implementing changes that led to increased efficiency and cost savings for the company
- Improved customer satisfaction by efficiently managing warranty claims and promptly addressing concerns.
- Increased accuracy in warranty documentation by implementing standardized forms and protocols for claim submissions.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Office Coordinator
Central New Holland of Edmond
Edmond, OK
12.2013 - 02.2020
- Served as a point of contact for clients visiting the office, providing exceptional customer service that led to increased client retention rates.
- Maintained strict confidentiality of sensitive information, upholding the highest level of professionalism at all times.
- Assisted with the hiring process, conducting interviews and onboarding new employees to promote company culture.
- Enhanced communication within the team through regular meetings and detailed reporting.
- Improved client satisfaction by promptly responding to inquiries and resolving issues in a professional manner.
- Collaborated with sales and service teams to provide seamless customer experiences during the warranty process.
- Reduced warranty costs by implementing effective quality control measures and proactive maintenance strategies.
Education
High School Diploma - undefined
05.2003
Skills
- Office administration
- Administrative support
- Time management
- Database entry
- Office management
- Document management
- Bookkeeping
- Leadership and supervision
- Customer relationship management (CRM)
- Scheduling
- Payroll
- Calendar management
- Schedule and calendar management
- Business administration
Timeline
Office Administrator
Advanced Auto Technology
10.2022 - Current
Office Coordinator
Phelps Equipment
03.2021 - Current
Office Coordinator
Stockyard City Equipment
04.2020 - 10.2022
Office Coordinator
Central New Holland of Edmond
12.2013 - 02.2020