Kimberly Dodd
Eastlake
Summary
Detail-oriented professional with expertise in diagnostic testing and patient management. Known for strong customer service skills and commitment to staff training, contributing to seamless clinic operations and enhanced patient satisfaction.
Overview
25
25
years of professional experience
Work History
Optometric Technician
Department of Veterans Affairs
Cleveland
10.2000 - Current
- Assisted optometrists with various diagnostic tests and procedures efficiently.
- Operated optical equipment, including autorefractors and phoropters, with precision.
- Scheduled appointments and coordinated patient flow within the clinic seamlessly.
- Provided exceptional customer service, addressing patient inquiries and concerns promptly.
- Answered phone calls from customers inquiring about services offered by the practice.
- Maintained a clean work environment by sterilizing instruments after each use.
- Assisted with visual field testing, ocular photography, optical coherence tomography, lipiflow procedures and pre-exam data collection.
- Assisted optometrist with more complex procedures, such as glaucoma testing and retinal imaging.
- Ensured that all medical equipment was functioning properly before use.
- Performed preliminary eye exams, including visual acuity tests and color vision tests.
- Ordered supplies from vendors, ensuring that the practice had adequate stock at all times.
- Provided exceptional customer service by addressing patient concerns promptly and professionally.
- Trained new staff on optometric testing procedures and clinic protocols.
- Provided visual field testing to evaluate peripheral vision and detect abnormalities.
- Assisted optometrists with patient eye exams, ensuring accurate diagnosis and optimal patient care.
- Maintained smooth patient flow throughout facility, promoting efficient overall operations.
- Screened patients for issues and eye diseases, checking visual acuity, color plates, pupil dilation.
Education
Eastlake North High School
Eastlake, OH06-1991
Skills
- Optical equipment operation
- Diagnostic testing procedures
- Visual field testing
- Inventory management
- Staff training and development
- Problem solving
- Time management
- Effective communication
- Team collaboration
- Medical equipment maintenance
Timeline
Optometric Technician
Department of Veterans Affairs
10.2000 - Current
Eastlake North High School
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