Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic
Kimberly Dorado

Kimberly Dorado

Azle

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Operations Manager

Azle News
Azle
09.2021 - 11.2024
  • Collaborated with management team on long-term strategic planning initiatives for the organization.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
  • Monitored and improved efficiency of processes, team performance, and customer service.
  • Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
  • Delivered positive customer experiences by implementing effective quality assurance practices.

Server

Mountain Munchies
Big Bear Lake
05.2005 - 08.2021
  • Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
  • Trained new employees to perform duties.
  • Filled condiments and napkin containers during slack periods.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Promoted desserts, appetizers, and specialty drinks to optimize sales.
  • Served food and beverages to patrons and immediately remedied issues with orders.

Education

High School Diploma -

Diamond Bar High School
Diamond Bar
06-1990

Skills

  • Quality assurance
  • Customer service
  • Employee training
  • Team leadership
  • Conflict resolution
  • Operational efficiency
  • Problem-solving
  • Time management

Certification

  • TABC certified
  • Food Handler Certificate

References

  • Kim Ware Phone number 817-360-3335 E-mail Publisher@azlenews.com
  • Melanie Jackson Phone number 909-241-3660 E-mail Melaniejackson3@texashealth.org

Timeline

Operations Manager

Azle News
09.2021 - 11.2024

Server

Mountain Munchies
05.2005 - 08.2021

High School Diploma -

Diamond Bar High School

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