Kimberly Dorsey
Dallas
Summary
[Job Title] driven to exceed sales goals and build long term relationships with customers. Delivers positive experiences through high-quality customer care.
Overview
12
12
years of professional experience
Work History
Customer Service Repersentitive
Macy
Dallas
02.2013 - Current
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Described product to customers and accurately explained details and care of merchandise.
- Politely assisted customers in person and via telephone.
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Successfully acquired an average of [number ] new customers per month, generating a [number]% growth in revenue.
- Set up and explained new membership contracts.
- Communicated all store initiatives and promotions to customers to generate return business.
- Assisted in creating pre-season marketing plans to support department and divisional strategies.
- Participated in physical inventory counts every time period.
- Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events.
- Designed displays to make the store experience interactive, engaging and reassuring.
- Achieved sales goals and service performance requirements of $amount through new customer sales.
- Dedicated to continuously improving sales abilities and product knowledge.
Education
Associate of Science - undefined
University of Phoenix
Dallas, TXCurrent
Skills
- Creative problem solver
- Exceptional communication skills
- Training development aptitude
- Proficient in cash management
- Local/state health laws knowledge
- Shipping and receiving professional
- Cash flow management
- International sales support
- Credit card processing
- Strategic sales knowledge
- Multi-line phone talent
- Mediation capability
- POS systems expert
- Medical terminology knowledge
- Trusted key holder
- Quick learner
- MS Windows proficient
- Strong client relations
- Floor set design expertise
Timeline
Customer Service Repersentitive
Macy
02.2013 - Current
Associate of Science - undefined
University of Phoenix
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