Kimberly Douglas
Harker Heights,TX
Summary
Proven leader in retail management, notably with Spec's Wines, Spirits & Finer Foods, where I optimized staff schedules and minimized labor costs. Expert in store operations and employee training, I excel in multitasking and problem-solving, significantly enhancing customer service and sales. Skilled in cash handling and fostering a motivated team environment, I consistently exceed sales targets through strategic planning and inventory control. Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
10
10
years of professional experience
Work History
Third Key
Spec's Wines, Spirits & Finer Foods
11.2021 - Current
- Managed employee schedules, optimizing staff coverage during peak business hours while minimizing labor costs.
- Assisted store manager in daily operations for smooth functioning and increased sales.
- Trained new employees on company policies and procedures, ensuring consistency in service quality.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
Customer Service Cashier
Shoe Carnival
05.2019 - 06.2021
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Counted money in drawers at beginning and end of each shift.
- Redeemed coupons to discount purchases.
- Performed cash, card and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
Key Holder Leader
Dollar General
11.2017 - 04.2019
- Improved customer service by projecting friendly and knowledgeable attitude.
- Led a team of sales associates to consistently meet or exceed sales targets and optimize store profits.
- Enhanced store performance by implementing effective merchandising strategies and optimizing product displays.
- Oversaw daily store operations while maintaining a professional demeanor under pressure and adapting quickly to changing priorities as necessary.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
Customer Service Representative
Fayetteville Technical College
08.2014 - 10.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Met customer call guidelines for service levels, handle time and productivity.
- Managed timely and effective replacement of damaged or missing products.
- Cross-trained and backed up other customer service managers.
- Processed customer service orders promptly to increase customer satisfaction.
Education
Associate of Arts - Radio And Television
Austin Community College
Austin, TX06.2022
Associate of Arts - Culinary Arts
Austin Community College
Austin, TX08.2019
Skills
- Store operations
- Employee Scheduling
- Goal-Oriented
- Training and mentoring
- Staff Management
- Inventory Oversight
- Multitasking and Prioritizing
- Problem-Solving
- Cash Handling and Reconciliation
- Employee Training
- Employee Motivation
- Inventory Control
- Organizational Skills
- Superior Work Ethic
- Time management abilities
- Financial Recordkeeping
Timeline
Third Key
Spec's Wines, Spirits & Finer Foods
11.2021 - Current
Customer Service Cashier
Shoe Carnival
05.2019 - 06.2021
Key Holder Leader
Dollar General
11.2017 - 04.2019
Customer Service Representative
Fayetteville Technical College
08.2014 - 10.2017
Associate of Arts - Radio And Television
Austin Community College
Associate of Arts - Culinary Arts
Austin Community College
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