Kimberly Douglas
West Bend,WI
Summary
Led pharmacy teams in high-pressure environments to optimize workflow. Championed comprehensive training initiatives across all pharmacy areas. Navigated complex medical and dental insurance systems to support patient needs. Enhanced training capabilities through strong mentorship. Managed computer systems and software, including Epic, Dentrix, QuickBooks, Excel, Word, and HCN, to streamline operations. Cultivated a self-starting, goal-oriented culture that drives success. Facilitated rapid learning of new procedures and methods among team members. Leveraged over sixteen years of home infusion experience to improve patient care. Strengthened communication channels with patients and staff. Established a reputation for reliability and independence in work.
Overview
17
17
years of professional experience
1
1
Certification
Work History
New Patient Coordinator Home Infusion
Froedtert Healthcare
Wauwatosa, WI
02.2025 - Current
- Intake, new referrals, insurance benefits.
- Work with case managers, referral sources to get patient on service for home infusion.
- Request authorizations.
Lead Clinical Support Specialist/Certified Pharmacy Tech
Coram/CVS
New Berlin, WI
07.2008 - 01.2025
- Entering and refilling of patient’s prescriptions
- Excellent customer service with patients and referral sources.
- Extremely Knowable with Specialty infusion, TPN, Core, Pain, and Pediatric home infusion patients.
- Admissions, on boarding new patients, insurance, Medicare, Medicaid, PBM, authorizations, and going over benefits with patients.
- Training new employees. Was sent to IN and FL branches to retrain employees.
- Highly knowledgeable with HCN, Word, Excel, EPIC and the requirements of my job description.
Education
Certificate of Technical Studies - Pharmacy
Pharmacy Technician University
Online 01.2012
Diploma - undefined
Germantown High School
Germantown, WI01.1993
Skills
- Supported HIPAA compliance initiatives to safeguard patient confidentiality and build trust Assisted in refining office administration processes to boost operational efficiency Aided in streamlining patient scheduling to minimize wait times and enhance access to care Contributed to improving insurance verification accuracy, leading to fewer claim denials Helped elevate customer service standards, resulting in increased patient satisfaction ratings Maintained careful attention to detail in patient documentation to ensure accuracy and compliance Supported patient education efforts to empower informed healthcare decisions Assisted in optimizing claims processing for timely reimbursements and financial stability Aided in enhancing patient registration and assessment workflows to improve overall patient experience Fostered effective communication through clear verbal and written interactions Collaborated with teams to enhance patient care coordination outcomes Adapted to changes in a dynamic healthcare environment to maintain continuity of care Streamlined data entry and documentation processes to improve accuracy and efficiency Implemented follow-up initiatives that significantly improved patient engagement
- HIPAA compliance
- Insurance verification
- Patient care
- Claims processing
- Patient documentation
- Patient registration
Certification
- Nationally Certified Pharmacy Tech through the PCTB. Licensed in Wisconsin, Illinois, Indiana, and Michigan
- Billing and reimbursement certified through PCTB
- MTM certified through PCTB
- Pharmacy Technicians University Wisconsin
Accomplishments
Nationally Certified Pharmacy Technician. Licensed pharmacy Technician in MI, WI, IL and IN. Certified in billing and reimbursement, medical management and MTM through the PTCB.
Timeline
New Patient Coordinator Home Infusion
Froedtert Healthcare
02.2025 - Current
Lead Clinical Support Specialist/Certified Pharmacy Tech
Coram/CVS
07.2008 - 01.2025
Diploma - undefined
Germantown High School
Certificate of Technical Studies - Pharmacy
Pharmacy Technician University