Kimberly Douty
Victoria,TX
Summary
Detail-oriented professional with strong organizational and multitasking abilities, passionate about leveraging problem-solving and customer service skills to enhance operational efficiency. Experienced in communication and collaboration across diverse roles, ensuring seamless processes and customer satisfaction. Eager to contribute and grow in a new and challenging position.
Overview
9
9
years of professional experience
Work History
Senior Ops Admin
FedEx
Victoria, TX
11.2020 - Current
- As an admin, I help with relabeling, coding closures, and any other type of coding needed, calling for address corrections, changing addresses, and returns to the shipper.
- I call customers for any problems their packages may have and schedule delivery dates.
- I work on missing packages and call recipients to verify if they received them or not.
- I speak with all of our package handlers and drivers to see if there is anything they need help with.
- I'm in charge of ordering and sending off equipment and the inventory.
- I am in charge of missing packages, which means I call recipients to see if they got their packages, and use different tools in the system to verify delivery.
- On the weekends, I am in charge of helping the manager run the operations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- I am in charge of making the spreadsheets for my task and for others to follow the tasks that are needed to be done.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Maintained accurate records for proper documentation, ensuring compliance with Hazmat regulations.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Bridal Stylist
All About The Dress
Victoria, TX
06.2023 - 04.2024
- Curated personalized bridal consultations to understand client preferences and style visions.
- Recommended appropriate dress styles based on body types and wedding themes.
- Enhanced client satisfaction by providing personalized bridal styling consultations and recommendations.
- Created memorable experiences for brides and their families, providing attentive service throughout the entire selection process.
- Assisted brides in selecting the perfect gown styles based on their body shape, preferences, and wedding theme.
- Provided expert guidance on color coordination, fabric selection, and accessory choices for a cohesive bridal look.
- Provided emotional support and companionship to clients.
- Managed social media channels, increasing brand awareness and audience engagement.
Nanny/Babysitter
Care.com
Victoria, TX
01.2020 - 10.2020
- Helping families with any & all needs to make life a little simpler.
- Supervised daily activities and routines for children, ensuring a safe and engaging environment.
- Developed personalized educational activities tailored to each child's interests and developmental needs.
- Collaborated with parents to address concerns, providing regular updates on child development and progress.
- Researched and integrated age-appropriate learning resources to enrich children's educational experiences.
- Prepared meals and snacks for children based on dietary guidelines.
- Developed strong communication with parents to provide updates on children's progress, needs, and achievements.
- Collaborated closely with parents in establishing boundaries/rules within the household, which helped maintain consistency across all environments.
- Maintained a clean and organized home environment conducive to optimal child development through regular tidying duties.
Dog Bather
Pet resort on main
Victoria, TX
07.2019 - 11.2019
- Bathed and groomed dogs. Scheduled appointments. Talked to owners about the needs for pets.
- Provided thorough bathing and grooming services for dogs of various breeds and sizes.
- Ensured safe and comfortable handling of pets during grooming processes.
- Maintained cleanliness and organization in grooming areas to promote hygiene standards.
- Monitored pet health conditions, reporting any concerns to veterinary staff promptly.
- Developed strong relationships with pet owners through exceptional customer service and communication skills.
- Carefully clipped nails and trimmed hair around pads and paws, using a gentle approach for anxious pets.
- Successfully calmed anxious pets during the bathing process using proven soothing techniques.
Bank Teller
TDECU Credit Union
Port Lavaca, TX
10.2018 - 03.2019
- Did withdraws and deposits, helped with payments on loans and credit cards. Worked at the teller window and the front desk.
- Processed customer transactions efficiently, ensuring accuracy in cash handling and record-keeping.
- Assisted customers with account inquiries, providing detailed information on services and products.
- Maintained knowledge of banking regulations and compliance to uphold operational integrity.
- Resolved customer issues promptly, fostering positive relationships and promoting loyalty to the credit union.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, service charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
Customer Service Associate
Dillard's, Inc.
Victoria, TX
10.2018 - 10.2018
- I help customers with all problems, I work the change drawer for all the registers in the stores, I give customers cash refunds, gift wrapping for any event and many more things.
- Resolved customer inquiries efficiently through active listening and effective communication.
- Processed transactions accurately, ensuring a seamless checkout experience for customers.
- Assisted in maintaining store appearance by organizing merchandise and restocking shelves.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled billing and payment issues by following guidelines and resolving disputes.
- Reduced issue resolution time by streamlining communication between departments.
Customer Service Associate
Dilards
Corpus Christi, TX
07.2018 - 10.2018
Receptionist
Thomas J. Henry Injury Attorneys
Corpus Christi, TX
08.2017 - 07.2018
- As a receptionist, I am the first line of communication with clients. Being the happy, helpful voice & face to get them what they need & ensure they are happy with the company every day.
- Managed a multi-line phone system, directing calls to appropriate departments efficiently.
- Coordinated scheduling for client consultations and attorney meetings to optimize workflow.
- Managed front desk operations, ensuring smooth client interactions and efficient appointment scheduling.
- Coordinated communication between attorneys and clients, enhancing information flow and service responsiveness.
- Maintained accurate records of incoming calls and messages, supporting case management efforts effectively.
- Assisted in case preparation, compiling necessary documents and materials for attorneys to review.
- Collaborated with colleagues on special projects or events requiring additional coordination efforts and assistance beyond daily tasks.
- Expedited client intake process by conducting preliminary interviews with potential clients to gather relevant information for attorney review.
- Supported attorneys in maintaining their calendar appointments up-to-date while avoiding scheduling conflicts or double bookings.
- Maintained a high level of professionalism and discretion when dealing with sensitive client matters by adhering to strict confidentiality protocols.
- Maintained a clean and welcoming reception area, providing a positive first impression for clients visiting the office.
Delivery Driver
MenuRunners
Corpus Christi, TX
05.2017 - 06.2017
- Navigated routes using GPS technology, optimizing delivery times and fuel efficiency.
- Maintained up-to-date knowledge of local traffic regulations to ensure safe driving practices.
- Communicated effectively with customers regarding delivery status and addressed issues promptly.
- Completed on-time deliveries by choosing the best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
Jbod
Dunkin' Donuts
Corpus Christi, TX
11.2016 - 05.2017
- Made and decorated donuts. Worked the registers, and talked with customers.
- Crafted various donut styles using traditional and innovative techniques.
- Maintained equipment to ensure optimal functionality and safety standards.
- Implemented cleanliness protocols to uphold food safety regulations consistently.
- Baked, decorated and displayed donuts per guidelines.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
Education
High school diploma -
Calallen High School
Corpus Christi, TX12.2016
Bachelor of Arts - Human Resources Management
University of Arizona Global Campus
11.2029
Skills
- Friendly, positive attitude
- Customer service
- Teamwork and collaboration
- Problem-solving
- Time management
- Dependable and responsible
- Multitasking
- Excellent communication
- Calm under pressure
- Active listening
- Problem resolution
Timeline
Bridal Stylist
All About The Dress
06.2023 - 04.2024
Senior Ops Admin
FedEx
11.2020 - Current
Nanny/Babysitter
Care.com
01.2020 - 10.2020
Dog Bather
Pet resort on main
07.2019 - 11.2019
Bank Teller
TDECU Credit Union
10.2018 - 03.2019
Customer Service Associate
Dillard's, Inc.
10.2018 - 10.2018
Customer Service Associate
Dilards
07.2018 - 10.2018
Receptionist
Thomas J. Henry Injury Attorneys
08.2017 - 07.2018
Delivery Driver
MenuRunners
05.2017 - 06.2017
Jbod
Dunkin' Donuts
11.2016 - 05.2017
High school diploma -
Calallen High School
Bachelor of Arts - Human Resources Management
University of Arizona Global Campus