Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kimberly Douty

Victoria,TX

Summary

Detail-oriented professional with strong organizational and multitasking abilities, passionate about leveraging problem-solving and customer service skills to enhance operational efficiency. Experienced in communication and collaboration across diverse roles, ensuring seamless processes and customer satisfaction. Eager to contribute and grow in a new and challenging position.

Overview

9
9
years of professional experience

Work History

Senior Ops Admin

FedEx
Victoria, TX
11.2020 - Current
  • As an admin, I help with relabeling, coding closures, and any other type of coding needed, calling for address corrections, changing addresses, and returns to the shipper.
  • I call customers for any problems their packages may have and schedule delivery dates.
  • I work on missing packages and call recipients to verify if they received them or not.
  • I speak with all of our package handlers and drivers to see if there is anything they need help with.
  • I'm in charge of ordering and sending off equipment and the inventory.
  • I am in charge of missing packages, which means I call recipients to see if they got their packages, and use different tools in the system to verify delivery.
  • On the weekends, I am in charge of helping the manager run the operations.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • I am in charge of making the spreadsheets for my task and for others to follow the tasks that are needed to be done.
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Maintained accurate records for proper documentation, ensuring compliance with Hazmat regulations.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Bridal Stylist

All About The Dress
Victoria, TX
06.2023 - 04.2024
  • Curated personalized bridal consultations to understand client preferences and style visions.
  • Recommended appropriate dress styles based on body types and wedding themes.
  • Enhanced client satisfaction by providing personalized bridal styling consultations and recommendations.
  • Created memorable experiences for brides and their families, providing attentive service throughout the entire selection process.
  • Assisted brides in selecting the perfect gown styles based on their body shape, preferences, and wedding theme.
  • Provided expert guidance on color coordination, fabric selection, and accessory choices for a cohesive bridal look.
  • Provided emotional support and companionship to clients.
  • Managed social media channels, increasing brand awareness and audience engagement.

Nanny/Babysitter

Care.com
Victoria, TX
01.2020 - 10.2020
  • Helping families with any & all needs to make life a little simpler.
  • Supervised daily activities and routines for children, ensuring a safe and engaging environment.
  • Developed personalized educational activities tailored to each child's interests and developmental needs.
  • Collaborated with parents to address concerns, providing regular updates on child development and progress.
  • Researched and integrated age-appropriate learning resources to enrich children's educational experiences.
  • Prepared meals and snacks for children based on dietary guidelines.
  • Developed strong communication with parents to provide updates on children's progress, needs, and achievements.
  • Collaborated closely with parents in establishing boundaries/rules within the household, which helped maintain consistency across all environments.
  • Maintained a clean and organized home environment conducive to optimal child development through regular tidying duties.

Dog Bather

Pet resort on main
Victoria, TX
07.2019 - 11.2019
  • Bathed and groomed dogs. Scheduled appointments. Talked to owners about the needs for pets.
  • Provided thorough bathing and grooming services for dogs of various breeds and sizes.
  • Ensured safe and comfortable handling of pets during grooming processes.
  • Maintained cleanliness and organization in grooming areas to promote hygiene standards.
  • Monitored pet health conditions, reporting any concerns to veterinary staff promptly.
  • Developed strong relationships with pet owners through exceptional customer service and communication skills.
  • Carefully clipped nails and trimmed hair around pads and paws, using a gentle approach for anxious pets.
  • Successfully calmed anxious pets during the bathing process using proven soothing techniques.

Bank Teller

TDECU Credit Union
Port Lavaca, TX
10.2018 - 03.2019
  • Did withdraws and deposits, helped with payments on loans and credit cards. Worked at the teller window and the front desk.
  • Processed customer transactions efficiently, ensuring accuracy in cash handling and record-keeping.
  • Assisted customers with account inquiries, providing detailed information on services and products.
  • Maintained knowledge of banking regulations and compliance to uphold operational integrity.
  • Resolved customer issues promptly, fostering positive relationships and promoting loyalty to the credit union.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, service charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.

Customer Service Associate

Dillard's, Inc.
Victoria, TX
10.2018 - 10.2018
  • I help customers with all problems, I work the change drawer for all the registers in the stores, I give customers cash refunds, gift wrapping for any event and many more things.
  • Resolved customer inquiries efficiently through active listening and effective communication.
  • Processed transactions accurately, ensuring a seamless checkout experience for customers.
  • Assisted in maintaining store appearance by organizing merchandise and restocking shelves.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Handled billing and payment issues by following guidelines and resolving disputes.
  • Reduced issue resolution time by streamlining communication between departments.

Customer Service Associate

Dilards
Corpus Christi, TX
07.2018 - 10.2018

Receptionist

Thomas J. Henry Injury Attorneys
Corpus Christi, TX
08.2017 - 07.2018
  • As a receptionist, I am the first line of communication with clients. Being the happy, helpful voice & face to get them what they need & ensure they are happy with the company every day.
  • Managed a multi-line phone system, directing calls to appropriate departments efficiently.
  • Coordinated scheduling for client consultations and attorney meetings to optimize workflow.
  • Managed front desk operations, ensuring smooth client interactions and efficient appointment scheduling.
  • Coordinated communication between attorneys and clients, enhancing information flow and service responsiveness.
  • Maintained accurate records of incoming calls and messages, supporting case management efforts effectively.
  • Assisted in case preparation, compiling necessary documents and materials for attorneys to review.
  • Collaborated with colleagues on special projects or events requiring additional coordination efforts and assistance beyond daily tasks.
  • Expedited client intake process by conducting preliminary interviews with potential clients to gather relevant information for attorney review.
  • Supported attorneys in maintaining their calendar appointments up-to-date while avoiding scheduling conflicts or double bookings.
  • Maintained a high level of professionalism and discretion when dealing with sensitive client matters by adhering to strict confidentiality protocols.
  • Maintained a clean and welcoming reception area, providing a positive first impression for clients visiting the office.

Delivery Driver

MenuRunners
Corpus Christi, TX
05.2017 - 06.2017
  • Navigated routes using GPS technology, optimizing delivery times and fuel efficiency.
  • Maintained up-to-date knowledge of local traffic regulations to ensure safe driving practices.
  • Communicated effectively with customers regarding delivery status and addressed issues promptly.
  • Completed on-time deliveries by choosing the best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.

Jbod

Dunkin' Donuts
Corpus Christi, TX
11.2016 - 05.2017
  • Made and decorated donuts. Worked the registers, and talked with customers.
  • Crafted various donut styles using traditional and innovative techniques.
  • Maintained equipment to ensure optimal functionality and safety standards.
  • Implemented cleanliness protocols to uphold food safety regulations consistently.
  • Baked, decorated and displayed donuts per guidelines.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked effectively in fast-paced environments.

Education

High school diploma -

Calallen High School
Corpus Christi, TX
12.2016

Bachelor of Arts - Human Resources Management

University of Arizona Global Campus
11.2029

Skills

  • Friendly, positive attitude
  • Customer service
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Dependable and responsible
  • Multitasking
  • Excellent communication
  • Calm under pressure
  • Active listening
  • Problem resolution

Timeline

Bridal Stylist

All About The Dress
06.2023 - 04.2024

Senior Ops Admin

FedEx
11.2020 - Current

Nanny/Babysitter

Care.com
01.2020 - 10.2020

Dog Bather

Pet resort on main
07.2019 - 11.2019

Bank Teller

TDECU Credit Union
10.2018 - 03.2019

Customer Service Associate

Dillard's, Inc.
10.2018 - 10.2018

Customer Service Associate

Dilards
07.2018 - 10.2018

Receptionist

Thomas J. Henry Injury Attorneys
08.2017 - 07.2018

Delivery Driver

MenuRunners
05.2017 - 06.2017

Jbod

Dunkin' Donuts
11.2016 - 05.2017

High school diploma -

Calallen High School

Bachelor of Arts - Human Resources Management

University of Arizona Global Campus