Kimberly Downey
Memphis,TN
Summary
Skilled Mental Health Technician with psychology degree and extensive mental health services background. Supported numerous patients in large residential treatment facility and played key role in achievement of positive patient outcomes. Excellent communications and patient management skills leading to desirable results.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Mental Health Technician
Parkwood Behavioral Health System
03.2023 - Current
- Monitored patients' progress, documenting changes in behavior and updating treatment plans accordingly.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Implemented group therapy sessions, facilitating open communication and fostering a supportive community among patients.
- Educated patients on coping strategies and self-help techniques to better manage their mental health symptoms.
Screener
American Red Cross
12.2021 - 02.2023
- Streamlined the hiring pipeline for better candidate experience and reduced time to hire..
- Conducted thorough resume reviews, effectively identifying top candidates for further consideration in the recruitment process.
- Maintained accurate records of candidate information, facilitating effective communication between HR and hiring teams.
- Assisted in the development of job descriptions, highlighting key responsibilities and requirements to attract qualified candidates.
Intern
University of Memphis Counseling Center
01.2020 - 12.2022
- Streamlined office processes for improved efficiency and time management through regular organization and filing.
- Assisted in the planning and execution of mental health events/workshops, resulting in increased employee engagement and satisfaction.
- Participated in professional development opportunities to enhance skill set, contributing to overall intern growth and potential future employment prospects.
- Assisted in the design process for promotional materials which contributed to raising brand awareness among target audiences.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
Medical Courier Delivery Driver
Anytime Express Couriers
01.2021 - 03.2022
- Plan and optimize delivery routes, effectively managing flexible assignments and adapting to changing priorities to meet strict deadlines.
- Maintain accurate documentation, including invoices, delivery receipts, and manifests, ensuring regulatory compliance and efficient record-keeping
- Collaborate with warehouse personnel and logistics teams to coordinate pickups, ensuring seamless operations and timely handover of goods for transportation.
Clerk/Material Handler
XPO Logistics
04.2019 - 12.2020
- Expedited order fulfillment by accurately picking, packing, and shipping products to customers.
- Verify quality of approximately 150 products per day
- Identify damage, loss, or surplus of goods and materials stored in warehouse.
- Enhanced warehouse efficiency by organizing materials and implementing inventory management systems.
- Managed inventory levels with precision, performing regular audits and adjusting as necessary.
- Expedited order fulfillment by accurately picking, packing, and shipping products to customers.
Customer Service Representative
UMRF Ventures
01.2017 - 03.2019
- Assisted FedEx ground workers via phone through troubleshooting software
- Facilitated approximately 30 calls from FedEx ground workers to retrieve their username/passwords
- Assist with technical support, including phone configuration and computing device troubleshooting.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Bachelor of Science - Clinical Psychology
University Of Memphis
Memphis, TN12.2022
High School Diploma -
Freedom Preparatory Academy High School
Memphis, TN01.2018
Skills
- Interpersonal skills
- Conflict management
- Progress Monitoring
- Anxiety Management
- Autism Spectrum Understanding
- Trauma- informed care
- Heart saver CPR AED (CPR AED)
- Therapeutic Treatment
- Critical Thinking
- Data Entry
- Appointment Scheduling
- System Implementation
- Administrative Support
- Behavior Management
Certification
- CPR Certified
- Handle With Care Certified (HWC)
Timeline
Mental Health Technician
Parkwood Behavioral Health System
03.2023 - Current
Screener
American Red Cross
12.2021 - 02.2023
Medical Courier Delivery Driver
Anytime Express Couriers
01.2021 - 03.2022
Intern
University of Memphis Counseling Center
01.2020 - 12.2022
Clerk/Material Handler
XPO Logistics
04.2019 - 12.2020
Customer Service Representative
UMRF Ventures
01.2017 - 03.2019
Bachelor of Science - Clinical Psychology
University Of Memphis
High School Diploma -
Freedom Preparatory Academy High School
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