Kimberly Downs
Kokomo,IN
Work History
Assistant General Manager
Hardee's
2022.03 - 2025.02
- Oversee daily restaurant operations, ensuring smooth and efficient service, including managing staff, inventory, and food quality. Assist with the restaurants financial management, including monitoring sales, expenses, and inventory.
- Train, supervise, and develop team members, fostering a positive and productive work environment. This includes scheduling, performance evaluations, and addressing employee issues.
Attendant/Cashier
Speedway
2021.07 - 2022.01
- Processed transactions accurately, boosting customer satisfaction and operational precision. Executed cash reconciliations daily, ensuring financial accuracy and policy compliance.
- Monitored and restocked convenience store items, including food, beverages, and automotive products.
Shift Leader / Manager
Arby's
2020.06 - 2021.07
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Enforced company policies, answered coworkers' questions and trained new personnel.
Team Member/Cashier
Wendy's
2020.08 - 2021.01
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns.
- Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed.
Education
High School Diploma - GPA 3.9
09.2016
Skills
Business Management and Store Operations
Leadership, Team Building and Cost controls
Conflict Resolution and Customer Service
Sales, Profit Analysis and Revenue Growth
Teamworx, Microsoft Office and Operations
Staff Supervision, Training and Development
Food Costs, Inventory and Auditing Services
Financial Management and Sales Forecasting Food Safety and Quality Assurance
Efficiency, Scheduling and Hiring Procedures
Customer Relationship Management (CRM)
Promotions, Branding and Advertising
Menu Development and Sales Forecasting
Certification
ServeSafe Food Protection
References
- April Floyd Hardee's 765-271-1397
- Jason Davis Hardee's 260-310-4225
- Scott Benson Hardee's 765-863-7107
- Michael Jones Wendy's 765-863-8324