Chaka Franklin
Austin,TX
Summary
Ambitious professional brings friendly, outgoing nature over several years of customer service and management experience. Track record of developing and training support staff and meeting high thresholds for critical quality standards. Adeptly negotiates vendor contracts to meet customer satisfaction needs.
Overview
10
10
years of professional experience
Work History
Assistant General Manager
LaQuinta Inn & Suits
Austin, TX
05.2023 - Current
- Implemented safety protocols to protect both customers and employees from potential hazards.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Performed administrative tasks such as filing paperwork, preparing documents.
Assistant Store Manager
Ross Dress for Less
Austin, TX
04.2022 - 01.2023
- Implemented strategic marketing initiatives to drive revenue growth across multiple channels.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Organized weekly meetings with department heads to review progress on key objectives.
Area Supervisor
Ross Dress for Less
Austin, TX
07.2021 - 04.2022
- Trained new employees on policies, procedures, product knowledge, customer service techniques.
- Created and implemented daily work schedules to ensure that all tasks were completed in an efficient manner.
- Collaborated with upper management regarding changes in policy or procedure that could improve workflow efficiency.
Team Lead
Extended Stay America
Austin, TX
10.2019 - 01.2021
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Supported the manager in developing plans for future projects, initiatives and objectives.
- Motivated staff through positive reinforcement techniques.
Guest Service Representative
Extended Stay America
Austin, TX
08.2019 - 10.2019
- Provided assistance to guests throughout their stay.
- Monitored security cameras to ensure safety of customers and staff.
- Verified reservations by phone or in person.
- Maintained cleanliness of lobby area and front desk counter.
- Inspected guest rooms prior to check-in to ensure they met quality standards.
General Manager
Sonic Drive In
Austin, TX
03.2014 - 08.2019
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Conducted market research to identify trends, opportunities, and threats in the industry.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
Education
Certificate - Real Estate
Austin Community College
Austin, TX12-2023
Some College (No Degree) - Small Business Administration And Management
Austin Community College
Austin, TXSkills
- Business operations background
- Operations Management
- Training and development skill
- Business Development
- Business operations knowledge
- Workflow Coordination
- Loss Prevention
- Store Organization
- Stock management
- Schedule Management
- Performance monitoring
- Customer Service
- Guest Relations
- Reservation Management
- Data Entry
- Information Protection
Timeline
Assistant General Manager
LaQuinta Inn & Suits
05.2023 - Current
Assistant Store Manager
Ross Dress for Less
04.2022 - 01.2023
Area Supervisor
Ross Dress for Less
07.2021 - 04.2022
Team Lead
Extended Stay America
10.2019 - 01.2021
Guest Service Representative
Extended Stay America
08.2019 - 10.2019
General Manager
Sonic Drive In
03.2014 - 08.2019
Certificate - Real Estate
Austin Community College
Some College (No Degree) - Small Business Administration And Management
Austin Community College
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