Kimberly D. Shoemaker
Orlando
Summary
Results-driven Retail Store Manager with over 30 years of experience in high-volume retail environments. Proven track record of increasing store profitability, optimizing operational efficiency, and leading large-scale teams of up to 50+ associates. Expert in strategic scheduling, budget management, and talent development, consistently exceeding sales targets and customer satisfaction ratings.
Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Store Manager
DD’s Discounts (Ross Stores)
06.2016 - 05.2024
- Strategic Leadership: Manage a diverse team of over 50 associates and 4 subordinate leaders, providing direction to ensure peak operational performance.
- Store Development: Successfully developed 4 separate store locations, achieving a consistent 10% increase in store volume.
- Financial Oversight: Apply performance data to evaluate operations, forecast business needs, and monitor purchases/expenses to maintain strict quarterly budgets.
- Team Development: Coach sales associates on product specs and selling techniques, resulting in significant improvements to customer satisfaction ratings.
- Operational Excellence: Facilitate weekly store-wide meetings to align staff on promotions and new inventory while fostering an open platform for employee feedback.
Store Manager
Burlington
09.2012 - 06.2016
- Revenue Growth: Managed a $11M+ high-volume location (105,000 sq. ft.), achieving profitability of over 2% of sales within the first 6 months of transfer.
- Efficiency Planning: Designed effective store schedules based on forecasted foot traffic, employee expertise, and service requirements.
- Inventory Management: Maintained high inventory accuracy through rigorous daily cycle counts and regular audits to resolve variances quickly.
- Performance Analytics: Utilized data-driven insights to target business conditions and improve daily store operations.
Assistant Manager
TJ Maxx
07.2010 - 09.2012
- Personnel Management: Directed recruiting and hiring processes for store associates; managed time, attendance, and payroll closure on a daily and weekly basis.
- Operational Flow: Oversaw the 'Door to Floor' process and backroom activities to ensure merchandise reached the sales floor efficiently.
- Merchandising: Identified sales opportunities by analyzing daily/weekly reports and supervising the markdown team for timely execution.
- Coaching: Provided direct training and development for Backroom, Administrative, and Customer Experience Coordinators, promoting several to the next level.
Assistant Store Manager
Walmart
05.1994 - 02.2007
- Managed various departments and shift operations within a high-traffic retail environment.
- Ensured adherence to corporate standards regarding merchandising and customer service.
Education
High School Diploma -
University High School
Orlando, FLSkills
- Operations: P&L Management, Budgeting, Inventory Control, Shrinkage Reduction
- Leadership: Team Building & Mentoring, Conflict Resolution, Performance Data Analysis
- Sales & Service: Merchandising Strategy, Customer Loyalty, Sales Forecasting
- Compliance: Safety Guidelines, Payroll Management, Auditing & Reporting
- Personnel development
- Promotional planning
- Operational budgeting
- Store operations oversight
- Team leadership
- Budgeting and cost control
- Employee retention strategies
- Team building and leadership
Certification
- Registered Pharmacy Technician - 11/2024- Current
Timeline
Store Manager
DD’s Discounts (Ross Stores)
06.2016 - 05.2024
Store Manager
Burlington
09.2012 - 06.2016
Assistant Manager
TJ Maxx
07.2010 - 09.2012
Assistant Store Manager
Walmart
05.1994 - 02.2007
High School Diploma -
University High School