Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Kimberly Duran-Hernandez

Omaha,NE

Summary

Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level retail associate position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

3
3
years of professional experience

Work History

Beauty Advisor

Sephora
06.2023 - Current
  • Increased customer satisfaction by providing personalized beauty consultations and product recommendations.
  • Maintained a clean, organized, and visually appealing counter space to create a welcoming environment for customers.
  • Educated clients on proper skincare routines, resulting in an increase of repeat clientele seeking advice and guidance.
  • Helped achieve monthly sales goals by consistently meeting or exceeding personal targets set by management.
  • Trained new staff in product knowledge and customer service protocols.
  • Followed up with customers to increase satisfaction with purchases and services.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.

Area Supervisor

Ross Dress For Less
04.2022 - 06.2023
  • Built lasting relationships with clients through outstanding customer service interactions.
  • Helped team stay productive and focused on higher-value tasks to improve sales efficiency.
  • Mentored and coached a team of sales representatives to improve their selling skills and achieve individual targets.
  • Managed budgets, inventory, and supply chains to optimize resource allocation and minimize costs for the area.
  • Resolved customer complaints promptly, maintaining high levels of satisfaction and fostering long-term relationships.

Sales Associate

HomeGoods, TJX Companies
03.2021 - 08.2021
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered questions about store policies and addressed customer concerns.

Education

High School Diploma -

Burke High School
Omaha, NE
05.2023

Skills

  • Customer Service
  • Flexibility and Adaptability
  • Organization and Multitasking
  • Time management
  • Problem-solving abilities
  • Client relationship building

Languages

Spanish
Native or Bilingual

Timeline

Beauty Advisor

Sephora
06.2023 - Current

Area Supervisor

Ross Dress For Less
04.2022 - 06.2023

Sales Associate

HomeGoods, TJX Companies
03.2021 - 08.2021

High School Diploma -

Burke High School
Kimberly Duran-Hernandez