- Enjoy participating in running, walking & hiking events for overall physical and mental well-being
- Committed to supporting my fellow cast members to reach personal fitness goals through regular participation in Disney well being cast events
- Passionate about balancing physical health with mental and emotional wellness
Kimberly Durrance
Port Orange
Summary
Detail-oriented professional with 15 years of experience in live show production and quality assurance. Skilled in implementing robust methodologies and fostering collaboration among cross-functional teams to drive operational excellence and enhance customer experiences.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Quality Assurance Manager- Client Relations
WDW- CP&D
Orlando, FL
10.2023 - Current
- Coordinated discussions among departments regarding quality challenges, fostering teamwork and shared accountability for outcomes.
- Enhance product quality by implementing comprehensive QA processes and procedures.
- Conducted thorough investigations of customer complaints to enhance product quality and customer satisfaction.
- Developed and implemented comprehensive quality documentation systems to enhance traceability during Hyper Care.
- Conducted comprehensive root cause analysis to address and rectify quality issues and defects.
- Focused on improving customer satisfaction through meticulous attention to detail and adherence to quality standards.
Associate Production Manager- Disney on Ice
WDW- CP&D
Kissimmee, FL
02.2014 - 10.2023
- Served as point-of-contact for external vendors, negotiating contracts and overseeing procurement processes to maintain optimal supply chain management.
- Developed and maintained comprehensive documentation for production procedures and work instructions, facilitating consistent workflow adherence.
- Met aggressive production and safety goals while minimizing equipment downtime.
- Cultivated and maintained complex partner relationships to enhance collaboration.
- Facilitated collaboration among cross-functional teams to ensure alignment on project timelines and deliverables.
- Assisted with planning operations and ordering necessary materials and supplies. Supported workflow management to maintain project efficiency.
Costumer- Disney on Ice
WDW- CP&D
Kissimmee, FL
07.2012 - 02.2014
- Self-motivated, with a strong sense of personal responsibility.
- Adapted quickly to fast-paced environments, ensuring smooth operations and timely project delivery.
- Fostered productive team environment by effectively navigating complex working relationships and facilitating collaboration.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
TA Costumer- Character Customer Service
WDW- Client Relations
Orlando, FL
02.2012 - 07.2012
- Collaborated with cross-functional teams to advance the Cool-Vest project, enhancing product innovation.
- Facilitated resolution of customer inquiries quickly to build quality relationships.
- Collaborated with team members to streamline service processes and improve response times.
- Evaluated customer feedback data to uncover trends and drive process enhancements.
- Enhanced customer satisfaction through timely resolution of inquiries and provision of accurate details.
TA Entertainment Costuming Manager- DAK
WDW- Entertainment Costuming
Orlando, FL
07.2011 - 01.2012
- Oversaw costuming processes to ensure adherence to quality standards and punctual delivery schedules.
- Facilitated teamwork among costume cast members to enhance creative output and support entertainment initiatives.
TA Costuming Manager- Disney Hollywood Studios
WDW- Costuming
Orlando, FL
04.2011 - 07.2011
- Facilitated The Star Wars Hoopla Show
- Oversaw costuming processes to maintain alignment with production timelines and uphold quality benchmarks.
TA Costumer- Disney Hollywood Studios
WDW- Costuming
Orlando, FL
10.2010 - 01.2011
- Opening the new DC Rocks Show
- Collaborated with costume designers to ensure accurate fittings and adjustments.
- Assisted in costume preparation and organization for daily performances.
- Supported maintenance of costume inventory, ensuring timely updates and repairs.
- Facilitated communication between departments to streamline costuming processes.
Costuming Assistant 1 & Coordinator
WDW- Creative Costuming
Orlando, FL
04.2007 - 09.2010
- Coordinated costume production timelines to ensure timely delivery for events and projects.
- Collaborated with Costumers to refine costume concepts, ensuring alignment with creative vision.
- Developed and maintained documentation for costume design processes and workflows.
Education
Commercial Art & Advertising
Indian River College
Ft. PierceSkills
- Budget and financial management
- Proven experience leading conflict resolution and managing difficult partner relationships
- 15 years professional Leadership in live show/theatrical production
- Independent production management
- Organizational skills
- Analytical administration
- Multitasking
- Relationship building
- Flexible
- Willing to travel & currently have all needed documentation
- Quality assurance methodologies
Certification
- July 2010-October 2010
Interests
Timeline
Quality Assurance Manager- Client Relations
WDW- CP&D
10.2023 - Current
Associate Production Manager- Disney on Ice
WDW- CP&D
02.2014 - 10.2023
Costumer- Disney on Ice
WDW- CP&D
07.2012 - 02.2014
TA Costumer- Character Customer Service
WDW- Client Relations
02.2012 - 07.2012
TA Entertainment Costuming Manager- DAK
WDW- Entertainment Costuming
07.2011 - 01.2012
TA Costuming Manager- Disney Hollywood Studios
WDW- Costuming
04.2011 - 07.2011
TA Costumer- Disney Hollywood Studios
WDW- Costuming
10.2010 - 01.2011
Costuming Assistant 1 & Coordinator
WDW- Creative Costuming
04.2007 - 09.2010
Commercial Art & Advertising
Indian River College