Ana Maria Preciado Rios
Clearwater,FL
Summary
Detail-oriented Vacation Rental Operations professional with 7 years of experience overseeing quality assurance and housekeeping for 160 properties. Managed high-volume turnovers, coordinated maintenance, and ensured guest-ready readiness on schedule. Delivered financial reports, adjusted budgets, and ensured property quality through effective communication with teams and vendors. Experienced in Breezeway and Track, demonstrating strong leadership and problem-solving skills.
Overview
2
2
Languages
7
7
years of professional experience
Work History
Quality assurance and housekeeping manager
Plumlee Gulf Beach Realty
Clearwater, FL
03.2020 - Current
- Oversee quality assurance and housekeeping operations for approximately 160 vacation rental properties throughout Indian Rocks Beach.
- Coordinate daily operations between housekeeping, maintenance, laundry, operations, and check-in teams to ensure properties are prepared for arriving guests.
- Successfully manage high-volume turnover operations, including coordinating 140, 3/2 .. property turns in a single day.
- Communicate closely with the operational team during busy turnover periods to prioritize properties, resolve delays, and ensure guest-ready deadlines are met.
- Create and manage work orders for maintenance and property issues, ensuring problems are properly documented, assigned, communicated, and followed through to completion.
- Monitor work orders and coordinate with maintenance personnel and vendors to ensure issues are resolved efficiently and with minimal impact on guests.
- Work closely with the check-in team to ensure properties are completed and released for guest arrival in a timely manner.
- Conduct quality-control inspections to verify cleanliness, presentation, supplies, linens, and overall property readiness.
- Identify housekeeping and maintenance deficiencies and communicate corrective actions to the appropriate team members.
- Hire and assist in onboarding new housekeeping and operational staff, helping ensure employees understand company standards and procedures.
- Supervise housekeeping personnel and help coordinate daily assignments, priorities, and workload.
- Oversee the laundry area and folding operations, ensuring the facility remains operational and that linens are processed, folded, organized, and available for property turnovers.
- Supervise the folding area and help maintain efficient workflow during high-volume turnover periods.
- Monitor linen and supply levels and communicate replenishment needs to help prevent operational delays.
- Maintain communication with staff and vendors regarding schedules, assignments, completed work, and operational requirements.
- Assist with payroll administration for staff and vendors, reviewing hours, completed work, and related information for accurate processing.
- Help coordinate vendor services and maintain productive working relationships with external service providers.
- Respond to time-sensitive operational issues and help develop solutions that protect the guest experience.
- Work across multiple departments to ensure departing properties transition efficiently to arriving guests.
- Use Breezeway to coordinate and track housekeeping, inspections, maintenance, and property-related tasks.
- Utilize Tracks as part of daily vacation rental operations and property management workflows.
- Incorporate effective photographs to document units prior to guest arrival
- Maintain high standards for cleanliness, property presentation, operational efficiency, and guest satisfaction
- Supervised inspectors, maintanance and housekeeping staff for Plumlee Gulf Beach Realty vacation rentals.
- Scheduled turnover cleaning for beach rental properties and guest arrivals.
- Coordinated supply orders and managed laundry stock and cleaning inventory to maintain operational readiness.
- Trained housekeepers on procedures and safety practices, ensuring adherence to property standards and enhancing service quality.
- Resolved guest housekeeping requests with prompt, professional service.
- Enforced cleaning checklists across Plumlee Gulf Beach Realty property portfolio.
- Resolved customer complaints in a timely manner.
- Coordinated supply orders, laundry stock, and cleaning inventory.
- Acquired essential cleaning supplies and linens to ensure operational readiness. as needed.
- Developed and implemented housekeeping policies and procedures, streamlining operations for improved service delivery.
- Created schedules, shift reports and other business documentation to coordinate quality housekeeping needs.
- Delegated tasks for completion, performed inspections and resolved housekeeping complaints promptly.
- Conducted regular meetings with rentals, maintenance and housekeeping staff to discuss performance issues.
- Assisted in budget preparation related to labor costs, materials and supplies expenses.
- Reviewed employee performance and devised an improvement plan to achieve goals.
- Analyzed reports on unit occupancy rates, guest feedback and other relevant data to identify potential problems or areas of improvement.
- Implemented cost-saving measures to reduce operating expenses.
- Collaborated with the front desk to respond promptly to guest requests and promote positive experience.
- Supervised and support inspectors, rentals agents and housekeeping personnel to maximize the quality of service and performance.
- Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
- Monitored employees/inspectors and staff's work hours to ensure proper staffing levels were maintained at all times.
- Controlled full-cycle household cleaning services, including business development and client relations.
- Investigated incidents involving guests or employees that occurred within the hotel premises.
- Placed inspector/ maintenance and housekeeping based on abilities and daily requirements.
- Performed quality control inspections in condos and public areas.
- Supervised, trained, evaluated and daily.
- Ensured compliance with safety regulations and health codes for the county
- Established cleaning standards for all departments within the management properties.
- Managed maintenance activities involving outside contractors.
- Provided support during special events such as conferences or conventions when necessary.
- Reviewed existing contracts with vendors supplying , chemicals, amenities.
- Created training programs for new hires including orientation sessions on hotel policies and procedures.
- Trained, coached and mentored staff on best practices and protocols to secure smooth new program adoption.
- Verified each unit against standard plans to maintain consistency.
- Practiced safe work habits and wore protective safety equipment.
- Assisted in developing marketing strategies aimed at increasing revenue from , rentals, maintenance and housekeeping services.
- Submitted repair requests to the maintenance team to reduce operating costs and improve energy-saving strategy.
- Exceeded quality service goals by managing team productivity and workflow to implement continuous improvement.
- Liaised with vendors to obtain the best pricing for housekeeping supplies and guest toiletries.
- Sanitized and touched up for mildew in sinks, mirrors, toilets and showers.
- Recruited and hired workers, in addition to supervising and monitoring daily performance.
- Monitored supply levels
- Reported damage or theft of hotel property to management.
- Monitored cleanliness of lobby, common areas
- Defined and monitored personnel and project schedules to ensure on-time project completion.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Identified opportunities for process improvements in order to increase efficiency and productivity of quality and assurance , rentals, maintanance and housekeeping services.
Education
Bachelor of Arts - Law
Mexico
Mexico City 06-2000
Skills
- Quality assurance
- Property management
- Inventory control
- Laundry management
- Vendor management
- Budget tracking
- Schedule coordination
- Property management software
- Quality control
- Conflict resolution
- Problem solving
- Clear communication
- Team leadership
- Attention to detail
- Vendor relations
- Teamwork and collaboration
- Analytical thinking
- Planning
- Research
- Microsoft office
- Decision-making
- Flexible and adaptable
- Active listening
- Communication
- Relationship building
- Problem-solving
- Policy writing
- Problem-solving
- Check-In Coordination
- Operations Team Communication
- Financial reports
- Financial Projected growth
- Pricing units for 2028
- Collaborative work with promoting properties
- Participate in company magazine
- Implement new Tv concierge ( STRTV) welcome system in each unit
- F0llow up with owners, managing properties
- Walkthrough though properties, quality control of units, and premises
- Breezeway
- Track
Languages
English
Professional
Spanish
Professional
key achivements
KEY ACHIEVEMENTS
- Managed 140, 3/2 property turns in a single day during high-volume turnover operations.
- Supported quality assurance and housekeeping operations for approximately 160 vacation rental properties.
- Successfully coordinated multiple departments during time-sensitive turnover periods.
- Helped maintain continuous laundry and linen operations to support large-scale property turnovers.
- Recruited and onboarded new staff to support
- housekeeping and operational demands.
- Coordinated maintenance work orders efficiently to help resolve property issues and protect guest satisfaction.
- Managed payroll-related responsibilities involving both staff and vendors.
TECHNOLOGY
**Breezeway | Track | Microsoft Office | Google Workspace | Email &
Air B&B platform, VRBO platform..
Timeline
Quality assurance and housekeeping manager
Plumlee Gulf Beach Realty
03.2020 - Current
Bachelor of Arts - Law
Mexico