Brianne Wigley
Orange Beach,AL
Summary
Proven leader in housekeeping and quality assurance at Beach City Clean, adept at elevating service standards and enhancing customer satisfaction. Excelled in staff evaluations and mentoring, significantly improving team performance. Skilled in ordering supplies and managing vendor relations, demonstrating a keen blend of operational efficiency and exceptional guest relations.
Overview
4
4
years of professional experience
Work History
Housekeeping Supervisor/Quality Assurance Manager
Beach City Clean
03.2020 - Current
- Evaluate employee performance and develop improvement plans.
- Managed laundry sorting, washing, and drying.
- Completed schedules, shift reports, and other business documentation.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Placed orders for housekeeping supplies and guest toiletries.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Coordinated with outside vendors to provide supplies and equipment for staff.
Education
Cookes Real Estate School
Online 08.2024
Associate of Arts - Liberal Arts And General Studies
Coastal Alabama Community College
Gulf Shores, AL05.2024
High School Diploma -
Spanish Fort High School
Spanish Fort, AL05.2022
Skills
- Staff evaluations
- Staff Scheduling
- Employee evaluations
- Ordering cleaning supplies
- Cleaning practices
- Task Delegation
- Payroll understanding
- Quality Assurance
- Customer service-focused
- Customer Relationship Management
- Guest Relations
- Customer Service
- Cleaning and sanitation
Timeline
Housekeeping Supervisor/Quality Assurance Manager
Beach City Clean
03.2020 - Current
Cookes Real Estate School
Associate of Arts - Liberal Arts And General Studies
Coastal Alabama Community College
High School Diploma -
Spanish Fort High School
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