Kimberly Duskey
Martinsburg
Summary
Results-driven professional with strong customer service and animal husbandry skills. Skilled in building lasting client relationships and fostering teamwork within a supportive environment. Committed to long-term growth and development with an organization, consistently contributing as a valuable team member.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
Buckeystown Veterinary Hospital
Buckeystown
07.2025 - 06.2026
- Delivered exceptional customer service to clients in a fast-paced veterinary environment.
- Assisted veterinary technicians with patient care and daily operations when needed, utilizing previous veterinary experience.
- Managed and coordinated social media marketing efforts to increase community engagement and awareness.
- Participated in community outreach events, representing the hospital and strengthening client relationships.
- Scheduled appointments while accommodating doctors’ preferences and clinic protocols.
- Trained and mentored new employees on daily procedures, workflow expectations, and problem-solving techniques.
Veterinary Technician Assistant/CSR
Greenbriar Veterinary Hosp. And Luxury Pet Resort
04.2021 - 04.2025
- Provided compassionate care for animals during their stay at the clinic, creating a positive experience for both pets and owners.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Facilitated efficient appointment scheduling by handling phone calls, emails, and walk-in inquiries from clients.
- Assisted with radiographic imaging procedures to provide veterinarians with vital information needed to make accurate diagnoses and treatment recommendations.
- Supported veterinary team with timely documentation of patient records, enabling accurate tracking of treatment plans and progress.
- Administered medications to animals in treatment and documented changes in condition.
Boutique Team Leader
Francesca’s
Leesburg
05.2018 - 04.2021
- Designed and maintained visually inspiring boutique layout, reinforcing brand identity and customer experience.
- Led by example “The Francesca’s Promise” which focused on building a confident and inspiring relationship with guests.
- Attracted, recruited and coached all team members to help with establishing an environment for open, trusting and professional relationships.
- Communicated daily expectations to team, fostering accountability and alignment with metrics.
- Created plans to ensure expectations and assignments were met through delegation, continuous training and follow through.
- Recognized and guided team members, promoting a culture of empowerment and personal growth.
- Effectively enforced company policies in a fair and consistent manner including operational procedures, inventory and scheduling.
Store Manager
DKNY
Leesburg
01.2013 - 05.2018
- Demonstrated sales leadership by having a strong presence on the sales floor.
- Managed sales floor presentation to align with company guidelines and marketing standards.
- Evaluated performance of sales associates and provided feedback to enhance customer service delivery.
- Continuously motivated staff and was able to speak toward each individual's successes and opportunities.
- Recruited, interviewed, trained, and developed employees.
- Utilized an intimate knowledge of the product and was passionate about ensuring all staff was fluent and used such in selling behavior.
- Analyzed sales performance based on company reporting and data with means to create strategies toward long term budgetary and individual goals.
- Oversaw inventory movement and ensured adherence to best practices for stock management and product placement to maintain accuracy and minimize shrink.
- Ensured the integrity of the payroll process, guidelines, and cash control procedures were followed correctly and audited weekly.
General Manager/Lead Animal Handler
Black Rock Reptiles
01.2011 - 01.2013
- Oversaw the breeding, care, and well-being of all reptiles for educational shows as well as sales (pets).
- Ensured the safety and well-being of all persons and animals involved in the program.
- Trained and developed all employees on how to ensure safety when interacting with children, adults, and live animals while still conducting a hands-on and educational experience for all participants.
- Coordinated with clientele to schedule show locations, establish pricing, and clarify expectations.
- Developed and managed social media presence to effectively advertise, market, and educate the public.
- Attended reptile expos to further personal knowledge and attain more desirable species as well as developed and instilled relationships within the community.
- Consistently was available to all clients and customers to advise on care, maintenance and behaviors.
Assistant Store Manager
Rick’s Fish and Pet Supply
11.2006 - 01.2013
- Attracted, recruited and coached all team members to help with establishing an environment for open, trusting and professional relationships.
- Led by example “The Francesca’s Promise” which focused on building a confident and inspiring relationship with guests.
- Recognized and mentored team members, promoting empowerment and growth through constructive feedback.
- Communicated daily metrics to team, fostering accountability and alignment on goals.
- Created plans to ensure expectations and assignments were met through delegation, continuous training and follow through.
- Effectively enforced company policies in a fair and consistent manner including operational procedures, inventory and scheduling.
- Designed and maintained visually inspiring boutique to reflect and enhance brand identity.
Education
High School Diploma -
Linganore High School
Skills
- Excellent Customer Service
- Appointment scheduling
- Patient record management
- Strong Attention to Detail
- Team Collaboration
- Conflict resolution
- Adaptability under pressure
- Mentoring New Employees
- Social media marketing
Timeline
Customer Service Representative
Buckeystown Veterinary Hospital
07.2025 - 06.2026
Veterinary Technician Assistant/CSR
Greenbriar Veterinary Hosp. And Luxury Pet Resort
04.2021 - 04.2025
Boutique Team Leader
Francesca’s
05.2018 - 04.2021
Store Manager
DKNY
01.2013 - 05.2018
General Manager/Lead Animal Handler
Black Rock Reptiles
01.2011 - 01.2013
Assistant Store Manager
Rick’s Fish and Pet Supply
11.2006 - 01.2013
High School Diploma -
Linganore High School