Summary
Overview
Work History
Education
Skills
Websites
Certification
Professional Associations
Timeline
Generic

Kimberly D. Ward

Frisco,Texas

Summary

Professional Sales Support and Proposal Manager with expertise in collaborating with Executives, Sales Representatives, and Subject Matter Experts to enhance customer service. Proven track record in product marketing, project management, and proposal writing, leading to increased client satisfaction and successful project outcomes. Skilled in delivering impactful product demonstrations and managing communications effectively.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Renewal Business Manager

Verint Systems Inc.
10.2021 - 03.2025
  • Oversaw software renewal processes, tracking metrics for partners and direct customers to meet retention and bookings targets.
  • Protected and increased renewal revenue by promoting Cloud, SaaS, and On-Prem maintenance solutions to government and non-government accounts valued at $50K - $25M.
  • Regularly tracked and forecasted performance for the assigned region, ensuring alignment with revenue goals.
  • Resolved product discrepancies in customer install bases, including license reconciliations and audits.
  • Developed strategies to drive renewal revenue generation across accounts.
  • Collaborated with Account Executives, Customer Success Managers, and Account Managers on account strategies and identified challenges.

Proposal Manager

Verint Systems Inc.
12.2018 - 12.2021
  • Directed virtual teams, including sales representatives and subject matter experts, in crafting RFPs, RFIs, security questionnaires, and proposals for partners and direct clients.
  • Managed comprehensive proposal development through strategic planning, organization, and schedule analysis.
  • Oversaw creation of Verint's proposals and security questionnaires for government and non-government sales, averaging one to three submissions weekly with TCV between $80K and $25M.
  • Implemented a proposal process that increased successful bids by 20% through strategic project management and enhanced team collaboration.
  • Collected feedback on all proposal outcomes to inform future strategies.

Proposal Manager

IBM Watson Health
10.2016 - 08.2018
  • Collaborated with sales representatives and subject matter experts to create cloud-based healthcare solutions.
  • Identified and clarified Cloud and SaaS opportunities and needs within healthcare sector.
  • Managed development of proposals for IBM Watson Health, averaging 2-3 monthly with TCV up to $25M.
  • Established a structured proposal development process defining roles, responsibilities, and timelines.
  • Implemented business and technical training while overseeing software integration with Qvidian database.
  • Developed and maintained Salesforce RFP/RFI management board for streamlined tracking.
  • Executed end-to-end proposal management from pre-sale through closing stages.

Sales Proposal Content Manager

Ryder Systems Inc.
06.2014 - 09.2016
  • Collaborated with Business Development Directors and Solution Managers to develop solutions that exceeded client expectations.
  • Produced proposals, case studies, customer storyboards, RFPs, RFIs, and other marketing materials.
  • Created and maintained client-facing content for proposals and presentations for opportunities ranging from $1M to $50M.
  • Aligned messaging and content across all collateral by partnering with Marketing and Strategy Groups.
  • Developed compelling customer stories in collaboration with Ops for the Sales team.
  • Managed Qvidian RFP database to ensure updated content availability.
  • Conducted demonstrations and training for Salesforce Customer Storyboard.

Solution Consultant

Hoope*r Holmes, Inc.
08.2012 - 07.2013
  • Created innovative solutions for life insurance carriers, utilizing entire product portfolio.
  • Collaborated with Account Executives to conduct needs analysis and develop new business solutions.
  • Managed software setup and implementation processes for new and existing clients.
  • Oversaw project management for RFP solution development, ensuring timely delivery.
  • Established Learning Centre Forum for each product to support Sales Representatives.
  • Conducted engaging product demonstrations to showcase features and benefits.

Education

Bachelor of Arts (BA) - Liberal Arts

University of North Texas
Denton, Texas

Skills

  • Project Management
  • Solution Development
  • Renewal Management
  • Proposal Management
  • Account Management
  • Strategic Planning and Partnership
  • Process Procedure & Development
  • Needs Assessment
  • Leadership
  • Training Development
  • Microsoft Office
  • Adobe Acrobat
  • Qvidian Administrator/Architect
  • Oracle
  • SharePoint
  • WebEx
  • Salesforce
  • SaaS
  • ESourcing Proposal Portals
  • SmartSheet

Certification

Association of Proposal Management Professional (APMP) Foundation

Professional Associations

Association of Proposal Management Professional (APMP), Lone Star Chapter

Timeline

Renewal Business Manager

Verint Systems Inc.
10.2021 - 03.2025

Proposal Manager

Verint Systems Inc.
12.2018 - 12.2021

Proposal Manager

IBM Watson Health
10.2016 - 08.2018

Sales Proposal Content Manager

Ryder Systems Inc.
06.2014 - 09.2016

Solution Consultant

Hoope*r Holmes, Inc.
08.2012 - 07.2013

Bachelor of Arts (BA) - Liberal Arts

University of North Texas

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Kimberly D. Ward