Kimberly Eaken
North Canton,OH
Summary
Eager to leverage operational knowledge to lead the branch toward exceeding credit union targets & growth.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Member Service Representative
Golden Circle C.U.
01.2024 - Current
- 1. Process member transactions
- 2. Resolve basic inquiries
- 3. Ensure members are served promptly & professionally
- 4. Inform & promote credit union products & services
- 5. Open new member accounts
- 6. Paid loan reports, cancel liens on titles, filing & record retention
- 7. Assist & support staff
License Clerk
AAA BMV Massillon
01.2022 - 01.2024
- 1. Customer Service
- 2. Issue drivers' licenses and state identification cards
- 3. Issue and renew multiple types of vehicle registrations
- 4. Accurately process all forms of payment types with each transaction
- 5. Detect fraudulent documents and activity
- 6. Various clerical duties
- 7. Commissioned Notary Public
Teller Lead
PNC Bank/National City Bank
01.2017 - 01.2022
- 1. Teller Lead & Vault Teller
- 2. Supervise & coach tellers
- 3. Train new hire tellers
- 4. Excel branch growth & operational efficiency
- 5. BSA certifying compliance, policy & regulations
- 6. Branch audits
- 7. Record retention & Documentation
- 8. Prepare & submit reports in compliance with bank regulations & security procedures
- 9. Risk Management & Fraud Detection
- 10. Sole ATM service provider & auditor
Member Service Representative
Lake Community Federal Credit Union
01.2014 - 01.2017
- 1. Teller
- 2. Open and close key holder for Alliance branch.
- 3. ATM
- 4. Open new member accounts
- 5. ACH & share draft processing
- 6. Produce monthly reports for Board meetings
- 7. Loan applications
- 8. Record keeping & filing
- 9. Problem solving
Customer Service Representative
Checksmart Financial
01.2009 - 01.2014
- 1. Loan Officer of signature loans
- 2. Loan Officer of short-term consumer loans
- 3. Check cashing
- 4. Cross selling prepaid Visa debit card
- 5. Western Union transactions
- 6. Tax preparation
- 7. Collections
Education
Louisville Senior High School
Graduate Certificate - Word Processing
Mansfield Business College
Canton, OHSkills
- Branch operations management
- Customer relationships
- Opening and closing procedures
- Staff supervision
- Compliance reporting
- Employee development
- Compliance reviews
- Federal regulations
- Cash shipment management
- Location auditing
- Cash shipment oversight
- Operations management
- Training and development
- Conflict resolution
- Banking
- Risk mitigation
Certification
- Word Processing
- Present
Additional Information
I possess years of management skills in prior employment & experience. Exceeding expectations of all goals set before me. I foster a teamwork environment focused on accountability & professional growth. Always ensuring prompt, professional, and exceptional service by resolving inquiries, complaints & issues.
Timeline
Member Service Representative
Golden Circle C.U.
01.2024 - Current
License Clerk
AAA BMV Massillon
01.2022 - 01.2024
Teller Lead
PNC Bank/National City Bank
01.2017 - 01.2022
Member Service Representative
Lake Community Federal Credit Union
01.2014 - 01.2017
Customer Service Representative
Checksmart Financial
01.2009 - 01.2014
Louisville Senior High School
Graduate Certificate - Word Processing
Mansfield Business College