Kimberly E Benavente
Vancouver,WA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Program Coordinator II
A.B. Won Pat International Airport Authority
10.2019 - 01.2022
- Responsible for oversight of all ground transportation services at airport from curbside, parking facilities, and commercial transportation services providers including: Taxi Operators, Tour Bus (Shuttle)Operators, Transportation Network Company (TNC)permits and issues decals for all ground transportation services
- Prepares specifications and requisitions for airport’s ground transportation decals
- Updates and inputs computerized ground transportation data charges and files airport parking applications
- Provide oversight of ground transportation operations which include Taxis, Tour Bus (Shuttles)and TNC services
- Coordinate with Taxi owners and operators to ensure passenger access to safe and efficient ground transportation areas
- Use critical thinking and problem solving to resolve tenant and user complaints related to Ground Transportation, Security, Operations and refers matters as appropriate to other airport personnel
- Maintains logs, records, prepares and writes reports.
- Gathered and organized printed materials required for program participation.
- Prepared paperwork and assisted with clerical duties such as answering phones, data entry input and responding to emails.
- Implemented practices and policies to keep staff members on task and prioritize duties.
- Organized meetings and scheduled events.
Airport Operations Supervisor / Duty Manager
A.B. Won Pat International Airport Authority
06.2010 - 10.2019
- Supervises day-to-day airport operation activities regarding air and land side, coordinates response from terminal center, monitors and directs safe movement and parking of aircraft and pedestrian vehicles within air terminal area in accordance with Federal Aviation Administration (FAA) regulations
- Conducts equipment, air terminal, and airfield inspections, maintains security and safety of airport facilities, resources, and general public welfare
- Monitors radio watch (communicates through VHF radios) and facilities, ensures dissemination of weather advisories and warnings, responds to emergencies, activates Emergency Coordination Center, and provides emergency assistance; issues flight information and other notifications as deemed appropriate
- Maintains airport operation activity logs and records, ensures update of flight schedules, aircraft assignments and airline activity information, prepares reports
- Conducts shift briefings and ensures proper transition of operations, reviews and updates air operation procedures, rules and regulations
- Responds to emergency incidents or accidents
- Composed technical documents and reports for interactions with FAA inspectors.
- Planned and conducted training programs for airfield personnel.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Performed regular and random field inspections to comply with municipal codes and ordinances.
- Recorded citations and performed ongoing follow-up to comply with regulations.
- Planned and conducted training programs for airfield personnel
- Represented airport interests in planning, construction and maintenance of facilities and grounds
- Addressed medical emergencies and flight operation obstacles as both first responder and emergency management leader
- Trained and developed new hires to drive efficient performance by teaching and emphasizing key skills, procedures and performance optimization strategies from day one
Senior Airman
Guam Air National Guard, 254th
07.2007 - 07.2012
- Performs, monitors, supervises, and performs force protection duties including use of deadly force to protect personnel and property
- Established armed response and controls entry
- Performed detection and reports presence of unauthorized personnel and activities
- Increased security reporting and alerting system, enforces standards of conduct, discipline, and adhere to laws and directives Directs vehicle and pedestrian traffic
- Maintained excellent attendance record, consistently arriving to work on time
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
Airport Operations Officer II
A.B. Won Pat International Airport Authority
08.2006 - 05.2010
- Controls safe movement and parking of aircraft and vehicles within air terminal ramp area and apron areas in accordance with Federal Aviation Administration (FAA) regulations, coordinates safety and security activities, checks personnel and vehicles for proper authorization
- Communicates through VHF radio and operates central control activity of aircraft and vehicle pedestrian traffic, receives plots for aircraft assignments, and disseminates weather advisories to appropriate tenants as deemed appropriate
- Coordinates and dispatches appropriate personnel and equipment during emergencies, issues flight log, post daily flight activity log, inputs data and maintains flight and baggage information system, complies airline activity and passenger information, prepares reports
Airport Operations Officer I / Airport Security Coordinator
A.B. Won Pat International Airport Authority
09.2002 - 07.2006
- Monitors terminal Closed Circuit Television(CCTV) surveillance system incorporating computer, camera, and security technology ensuring safety and security regarding airport terminal, monitoring airport door access, ensures safety and security in dealing with security issues by identifying and responding to passenger flow and congestion issues
- Being focal point for up to minute information regarding passenger, tenants, and general public dispatching and coordinates personnel responding to emergency issues as deemed appropriate
- Controls and monitors Building automated system that tracks terminal generator, lighting, and chiller (AC) system
- Monitors all other terminal equipment
- Serves as primary airport operator and immediate contact for security related incidents, activities, and communications with Transportation Security Administration(TSA)
- Reviews all security related functions to ensure compliance with their airport security program
- Immediately initiates corrective actions as deemed appropriately.
- Wrote reports of daily activities, property and equipment damage and unusual occurrences.
- Interacted with public to give directions, explain rules and regulations and respond to inquiries.
- Attended daily briefings with supervisors to discuss issues with security screening processes.
- Conducted regular patrols of key areas to spot and control security concerns.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Created plans and communicated deadlines to complete projects on time.
Education
High School Diploma -
Guam Community College GCC
Guam11.1997
Skills
- Emergency Response
- Security regulations
- Problem-Solving
- Inspector
- Planning and Coordination
- Teamwork and Collaboration
Accomplishments
- Achieved Two (2) years in a row Zero discrepancies and 100% compliance with 14 U.S. Code of Federal Regulations (CFR) Part 139, the Airport Certification Manual, and the Airport Operating Certificate.
Certification
- Airport Familiarization to include signs, markings and lighting: November 2021
- Airport Emergency Plan: November 2021
- Notice to Airman: November 2021
- NIMS 100, 200,300,400,700,800
- Notice to Airman: November 2021
- Self Inspection: November 2021
Timeline
Program Coordinator II
A.B. Won Pat International Airport Authority
10.2019 - 01.2022
Airport Operations Supervisor / Duty Manager
A.B. Won Pat International Airport Authority
06.2010 - 10.2019
Senior Airman
Guam Air National Guard, 254th
07.2007 - 07.2012
Airport Operations Officer II
A.B. Won Pat International Airport Authority
08.2006 - 05.2010
Airport Operations Officer I / Airport Security Coordinator
A.B. Won Pat International Airport Authority
09.2002 - 07.2006
High School Diploma -
Guam Community College GCC
- Airport Familiarization to include signs, markings and lighting: November 2021
- Airport Emergency Plan: November 2021
- Notice to Airman: November 2021
- NIMS 100, 200,300,400,700,800
- Notice to Airman: November 2021
- Self Inspection: November 2021
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