Kalyn Lindley
Daleville,AL
Summary
Detail-oriented healthcare support professional experienced in processing referrals, reviewing benefits and documentation, and coordinating communication between clinical teams and external partners. Strong accuracy, confidentiality, and CRM documentation skills with proven ability to work under pressure, meet deadlines, and maintain efficient workflows. Proficient in Microsoft Excel, Outlook, and navigating Windows-based systems.
Overview
5
5
years of professional experience
Work History
Program Coordinator II
University of Texas Medical Branch
Galveston, Texas
02.2025 - Current
- Process and review high-volume trainee documentation with strict accuracy and confidentiality.
- Coordinate scheduling workflows and communicate with clinical sites, physicians, and faculty to ensure timely updates, mirroring referral coordination needs.
- Maintain detailed records in enterprise systems (CRM-type platforms), ensuring real-time data accuracy.
- Resolve issues by identifying delays or errors, and escalating to leadership as needed.
- Use Excel and Outlook daily to track information, manage timelines, and support department operations.
Program Coordinator I
Tennessee Department Of Children's Services
Nashville, Tennessee
08.2023 - 01.2025
- Managed incoming case documentation, and verified information for accuracy before processing referrals and service requests.
- Communicated with external partners and providers, ensuring timely coordination—similar to working with physician offices and internal teams.
- Entered and maintained precise records in case management systems, supporting compliance and quality standards.
- Assisted with issue escalation and problem-solving to keep the workflow moving efficiently.
- Prioritized multiple deadlines while working in a fast-paced, high-pressure environment.
Case Manager II
Tennessee Department Of Children Services
Clarksville, Tennessee
06.2022 - 08.2023
- Reviewed client cases, service eligibility, and documentation—similar to benefit and claim history review.
- Coordinated services by communicating with multidisciplinary teams and external agencies.
- Logged detailed case notes and maintained accurate, confidential records in electronic systems.
- Identified service barriers and escalated concerns promptly to supervisors or clinical teams.
- Managed a high caseload with strong time management and multitasking skills.
Case Manager II
Texas Department of Family and Protective Service
Houston, Texas
12.2020 - 06.2022
- Processed high-volume referrals and documentation while ensuring accuracy, completeness, and policy compliance.
- Communicated with physicians, legal partners, and community agencies to verify information and coordinate care steps.
- Reviewed reports and claim-related documentation for discrepancies, or needed actions.
- Maintained strict confidentiality (HIPAA-aligned), and detailed electronic records.
- Demonstrated urgency and problem-solving under pressure to meet strict timelines.
Education
Master of Science - Social Work
The University of Texas At Arlington
Arlington, Texas, TX07-2026
Bachelor of Science - Child Development
Texas A&M University, Corpus Christi
Corpus Christi, TX08-2020
Skills
- Referral processing and intake coordination
- Medical and pharmacy benefit review, transferable experience
- Claim history review
- CRM documentation (Salesforce-ready)
- Microsoft Excel and Outlook
- Windows-based system navigation
- Accuracy and high attention to detail
- Strong verbal and written communication
- Confidentiality and HIPAA-sensitive documentation
- Problem-solving and issue escalation
Timeline
Program Coordinator II
University of Texas Medical Branch
02.2025 - Current
Program Coordinator I
Tennessee Department Of Children's Services
08.2023 - 01.2025
Case Manager II
Tennessee Department Of Children Services
06.2022 - 08.2023
Case Manager II
Texas Department of Family and Protective Service
12.2020 - 06.2022
Master of Science - Social Work
The University of Texas At Arlington
Bachelor of Science - Child Development
Texas A&M University, Corpus Christi