Kimberly Echeveste
Omaha
Summary
Dynamic Customer Service Representative with a proven track record at AAA Ultimate Pawn, excelling in problem resolution and relationship building. Recognized for training staff and enhancing customer satisfaction through effective communication and critical thinking. Proficient in data entry and payment processing, ensuring compliance and operational efficiency.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
AAA Ultimate Pawn
04.2023 - Current
- Resolved customer inquiries efficiently, ensuring satisfaction and loyalty.
- Processed transactions accurately, maintaining compliance with company policies.
- Trained new staff on customer service protocols and best practices.
- Managed inventory levels, coordinating with management for restocking needs.
Education
High School Diploma -
South High School
24th St Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Microsoft Excel
- Payment processing
- Professional telephone demeanor
- Paperwork processing
Languages
English
Native or Bilingual
Timeline
Customer Service Representative
AAA Ultimate Pawn
04.2023 - Current
High School Diploma -
South High School
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