Kimberly Ellis
Smithfield,NC
Summary
Dedicated transit driver with exceptional customer relations skills, ensuring safety and compliance while providing friendly service. Proven ability to adapt to changing routes and maintain strong working relationships with passengers.
Overview
37
37
years of professional experience
Work History
Transit Driver
JCats
Smithfield, NC
06.2013 - Current
- Operated transit vehicles safely within designated routes and schedules.
- Ensured compliance with traffic laws and safety regulations at all times.
- Assisted passengers with boarding and alighting, providing excellent customer service.
- Conducted pre-trip inspections to maintain vehicle safety and performance standards.
- Documented incidents and reported issues to management for timely resolution.
- Demonstrated adaptability by quickly adjusting to route changes or schedule alterations, ensuring minimal disruption to passengers'' travel plans.
- Strengthened customer relations through courteous interactions with passengers, answering inquiries about routes, schedules, and fare policies.
Cafeteria Worker/School Bus Driver
Johnston County Public Schools
Benson, NC
09.2002 - 06.2013
- Prepared nutritious meals following school nutrition guidelines and safety standards.
- Operated kitchen equipment efficiently to streamline food preparation processes.
- Collaborated with team members to ensure timely meal service during peak hours.
- Maintained cleanliness and organization of kitchen and dining areas to uphold health regulations.
- Contributed to a positive work environment by collaborating with team members and assisting in various roles as needed.
- Fostered team-oriented atmosphere, collaborating closely with colleagues to ensure smooth operation of cafeteria.
- Improved customer satisfaction by providing efficient and friendly service in the cafeteria.
Hairstylist
Fantastic Sams
Smithfield, NC
08.1989 - 09.2002
- Delivered high-quality haircuts and styling services to diverse clientele.
- Collaborated with team members to enhance customer satisfaction through effective communication.
- Guided junior stylists in developing essential skills and techniques for client service.
- Implemented new styling trends, ensuring services aligned with current industry standards.
- Assessed client needs and recommended tailored hair care solutions for improved results.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Resolved guest complaints about service or style.
Education
Some College (No Degree) - Cosmetology
Johnston Community College
Smithfield, NCSkills
- Patience and tolerance
- Punctuality
- Customer relations skills
- Guest relations
- Teamwork and collaboration
- Dependable and trustworthy
- Time management
- Attention to detail
- Safety-focused
- Excellent communication
- Strong working relationships
Timeline
Transit Driver
JCats
06.2013 - Current
Cafeteria Worker/School Bus Driver
Johnston County Public Schools
09.2002 - 06.2013
Hairstylist
Fantastic Sams
08.1989 - 09.2002
Some College (No Degree) - Cosmetology
Johnston Community College