Kimberly Emperador
Sunnyvale,CA
Summary
Detailed Property Manager offers administrative and leasing expertise paired with excellent communication and time management skills. In-depth knowledge of conflict resolution and mediation techniques between clients and residents. Focused on successfully handling daily operations of rental properties.
Overview
2026
2026
years of professional experience
Work History
Property Manager
Intempus Realty
Saratoga, CA
08.2018 - Current
- Handled resident complaints and expedited maintenance requests.
- Collected monthly rent, deposits and payments.
- Updated tenant and unit information to keep current in housing database.
- Solicited and analyzed bids for repairs, renovation and general maintenance.
- Maintained thorough, accurate and compliant records for internal and regulatory audits.
- Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends.
- Educated clients on lease and rental agreements.
Operations Manager
Intempus Realty
Saratoga, CA
02.2019 - 02.2022
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plans
- Conducted performance reviews providing coaching and feedback to benefit both company and employee.
- Implemented structure for the leasing team by holding weekly meetings and creating standard operating procedures to maintain quality customer service
- Maintained safety and emergency readiness among personnel by disseminating information on and monitoring compliance with regulatory and organizational policies.
- Recruited, hired and trained employees on application of projects, processes, customer relations and customer service.
- Collaborated with CEO and President to maximize customer satisfaction, streamline procedures within departments and improve efficiency.
- Developed and managed highly skilled on-site staff through recruitment, training and motivation.
Leasing Agent
AMC Management
Fremont, CA
2015 - 2018
- Facilitated property viewings, showcasing amenities and addressing potential tenant inquiries.
- Managed lease agreements, ensuring compliance with company policies and local regulations.
- Developed relationships with prospective tenants, enhancing customer satisfaction and retention rates.
- Coordinated maintenance requests, liaising between tenants and service teams to ensure timely resolution.
- Conducted market analysis to determine competitive rental pricing and optimize occupancy rates.
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Distributed and followed up on tenant renewal notices.
Leasing Agent
Essex Property Trust
Oakland, CA
2013 - 2015
- Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
- Established rapport with potential tenants during tours, highlighting community features tailored to their specific needs and preferences.
- Managed move-in process smoothly by coordinating schedules with new residents and ensuring all necessary documentation was completed accurately.
- Provided exceptional customer service when showing properties to prospects, leading to increased signed leases.
- Participated in property inspections to prepare for move-ins and move-outs.
- Kept meticulous records of correspondence between management and tenants.
- Ensured compliance with fair housing laws and company policies to promote an inclusive and welcoming community for all residents.
- Generated leads through various marketing channels such as social media platforms, email campaigns, and print advertising materials.
- Improved property appearance with consistent inspections, identifying areas in need of repair or updates.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Streamlined administrative tasks such as lease renewals, rent collection, and tenant communication to maximize efficiency.
Education
No Degree - Real Estate Sales
Executive Programs in Real Estate
OnlineSkills
Knowledge of leasing and market conditions
Valid California driver's license
Apartment Management Experience from 80-700 units From Vacaville to Santa Cruz
Sales and marketing
Conflict resolution
Team building
Data management
High Percent Closer
Education and Training
true,other,other
Timeline
Operations Manager
Intempus Realty
02.2019 - 02.2022
Property Manager
Intempus Realty
08.2018 - Current
Leasing Agent
AMC Management
2015 - 2018
Leasing Agent
Essex Property Trust
2013 - 2015
No Degree - Real Estate Sales
Executive Programs in Real Estate