Summary
Overview
Work History
Education
Skills
Personal Information
Trainingandprocessimprovementclasses
Accomplishments
Certification
Timeline
Generic
Kimberly Engel

Kimberly Engel

Union Grove,WI

Summary

Motivated and experienced professional with a strong background in LMS systems, administrative tasks, recruiting, and the pharmaceutical industry. Seeking a training and development position to utilize skills in crafting and managing effective programs to enhance employee performance and drive mutual success and achievement.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Training Coordinator

AbbVie
10.2020 - 10.2024
  • Supported LMS training needs for five departments within the organization as an administrator
  • Supported the organization's overall compliance and security efforts
  • Assisted with quarterly audits as subject matter expert
  • Reported weekly and monthly statistics of LMS trainings for the organization to the senior leaders
  • Partnered with Business Technology System and leaders to ensure appropriate access was granted or removed for members per role matrix
  • Partnered with leading agency and leaders with the pre boarding and onboarding of remote new hires to support all departments within the organization
  • Collaborated with Quality Assurance team to design customized training plans aligned with organizational goals

Training Coordinator Role (Insurance Analyst Lead)

AbbVie
04.2020 - 10.2020
  • Supported the existing role as Insurance Team Lead through call monitoring and training the leads for existing tasks to ensure a smooth transition out of the role
  • Performed tasks associated with onboarding, off-boarding, personnel updates, compliance training and supported the organization's overall compliance and security efforts
  • Assisted with quarterly audits by producing evidence to requested tasks
  • Led new hire orientation for remote new hires across the country
  • Facilitated communication between trainers and managers to ensure clear expectations and follow-up support were provided as needed

Insurance Analyst Lead

AbbVie
10.2014 - 04.2020
  • Supported leaders by taking ownership of Insurance Specialist specific projects
  • Managed copay card escalations that involved documentation, presentation, and communication with managers to supply resolution to the customer
  • Monitored call queue volume and aided with inbound calls as needed
  • Notified leaders of staffing adjustments to support service level goals
  • Subject Matter Expert for departmental work instruction documents
  • Subject matter expect for quarterly audits
  • Participated in cross-functional teams tasked with reviewing internal processes for improvement opportunities

Senior Customer Service Representative

Abbott
11.1998 - 07.2003
  • Managed high volumes of customer calls for Abbott Hospital and Nutrition products
  • Primary trainer for new customer service representatives
  • Worked with shipping department to hasten solutions for product issues
  • Handled sensitive specific hospital accounts
  • Resolved customer service issues using company processes and policies and provided updates to customers

Education

Bachelor of Human Resources Management -

Herzing
01.2022

McHenry County College - Early Childhood Education

McHenry County College
01.1998

Gateway Technical College -

Gateway Technical College
01.1993

Skills

  • Onboarding
  • Offboarding
  • Personnel
  • Auditing
  • Reporting
  • SalesForce
  • Workforce Management
  • ServiceNow
  • ComplianceWire
  • Word

Personal Information

Title: Training Coordinator

Trainingandprocessimprovementclasses

  • Leadership
  • Ways We Work
  • Service Essentials
  • Change Management
  • Kaizen
  • Advanced ComplianceWire

Accomplishments

Going Above and Beyond January 2024

Certification


Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board (PTCB)


Timeline

Training Coordinator

AbbVie
10.2020 - 10.2024

Training Coordinator Role (Insurance Analyst Lead)

AbbVie
04.2020 - 10.2020

Insurance Analyst Lead

AbbVie
10.2014 - 04.2020

Senior Customer Service Representative

Abbott
11.1998 - 07.2003

Gateway Technical College -

Gateway Technical College

Bachelor of Human Resources Management -

Herzing

McHenry County College - Early Childhood Education

McHenry County College

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Kimberly Engel