Kimberly English
E
BROWNS SUMMIT,NC
Summary
Diligent and resourceful professional with a working knowledge of project management lifecycle, tools and techniques. Engaging and encouraging mentor that uses technology to enhance the knowledge and understanding of subjects. Passionate about teaching and shaping young minds helping to develop critical thinking and solve problems in a creative and effective manner.
Overview
19
19
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Program Administrator
Guilford County Schools
01.2020 - Current
- Provided direct program support for stakeholders to include project planning, technical writing, budgeting and reporting
- Monitored the progress and deliverables across 14 projects, adjusting priorities and resource allocation as necessary and meeting 100% of deadlines and 98% performance goals
- Identify gaps in policy and training
- Financial monitoring and status reporting
- Educated stakeholders about sponsorship opportunities, while maintaining continuous and supportive relationship with all clients
- Developed and implemented policies and procedures for program
- Collected, analyzed, and presented statistical data to management via PowerPoint and Excel
- Maintained department website and varies SharePoint sites
AT&T
01.2003 - 01.2020
- Excellent analytical, problem-solving, and decision-making skills
- Dedicated, single point of support for FirstNet and Fortune 500 companies
- Telecom support for billing, ordering and Premier
- New activations, service changes, voice and data technical support
- Device support, network support, operating system (OS) support
- Identify performance trends and send feedback when necessary
- Preform audit work and create spreadsheets to track case status
- Managed over 20 projects simultaneously and effectively tracked all requirements to ensure smooth completion for retired SBS Platform
- Develop and create training materials from new projects and systems
- Facilitate training for up to 30 participants
- Demonstrated ability to execute complex projects on time
Education
Bachelor of Arts - Business Administration, Project Management
Strayer University
08.2018 - 05.2020
Skills
process improvementundefined
Certification
Six Sigma – Green Belt
Affiliations
- Toastmasters
- Project Management Institute
- LIfetime Girl Scout
Volunteer
2010-current Girl Scouts of America – Leader Cadette Troop Providence Baptist Church
2016- current Volunteer Coach Track and Field Carolina Flash
2021- current Jones Grove Food Bank
Timeline
Program Administrator
Guilford County Schools
01.2020 - Current
Bachelor of Arts - Business Administration, Project Management
Strayer University
08.2018 - 05.2020
AT&T
01.2003 - 01.2020
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