Glenn Bertsch
Leesburg,United States
Summary
Program administrator with expertise in managing comprehensive program operations, including administration and outreach. Proven ability to multitask and meet challenging goals in fast-paced environments. Adaptable to last-minute changes and consistently recognized for high-quality work. Ready to leverage extensive experience in a demanding role.
Overview
16
16
years of professional experience
Work History
Program Administrator
Generation Joshua
Purcellville, VA
08.2009 - Current
- Contributed to office tasks during peak periods and staff absences.
- Responded swiftly to inquiries regarding services from specific program initiatives.
- Developed strategies to enhance service delivery mechanisms for program activities.
- Collaborated with management to refine workflows and eliminate inefficiencies.
- Worked across departments to ensure smooth program operations.
- Formulated and enforced policies and procedures for program administration.
- Managed daily operations of the program, ensuring overall success.
- Analyzed operating practices to create streamlined systems and improve productivity.
- Coordinated diverse events, successfully managing logistics to achieve high attendee satisfaction.
- Coordinated travel logistics for 30+ team members, organizing itineraries and accommodations for seamless multi-location trips.
Grassroots Coordinator
Will Estrada for Leesburg Supervisor
Leesburg, VA
09.2015 - 11.2015
- Implemented and evaluated training programs for staff and volunteers to enhance effectiveness.
- Developed strategies for volunteer recruitment and retention, increasing engagement.
- Analyzed survey data to guide strategic decision-making processes.
- Recruited, trained, and managed volunteers for outreach initiatives to maximize impact.
- Generated comprehensive reports on campaign progress using various software tools.
- Executed daily duties with precision and efficiency.
Customer Service Representative
Copycat Business Systems
Pottsville, PA
02.2009 - 08.2009
- De-escalated customer concerns while maintaining calm and friendly demeanor.
- Provided frontline customer support through incoming calls and emails.
- Enhanced productivity by anticipating needs and delivering outstanding support.
- Identified areas for improvement in service processes and recommended enhancements.
- Tracked orders from initiation to completion, ensuring timely delivery.
- Resolved complex issues by collaborating with departments to meet customer needs.
- Maintained professionalism while addressing difficult customers and diffusing tensions.
- Performed administrative tasks, including database updates and report generation.
Education
Bachelor of Arts - Government
Patrick Henry College
Purcellville05-2013
Skills
- Program management and policy development
- Data analysis and workflow optimization
- Event coordination and planning
- Volunteer recruitment and management
- Customer service and support
- Cross-department collaboration
- Training implementation and process improvement
- Problem solving and analytical thinking
- Effective communication skills
- Interpersonal communication and professionalism
- Attention to detail and organizational skills
- Meeting coordination and scheduling management
- Administrative support and multitasking abilities
- Conflict resolution and stakeholder engagement
- Logistics management and budget administration
References
References available upon request.
Timeline
Grassroots Coordinator
Will Estrada for Leesburg Supervisor
09.2015 - 11.2015
Program Administrator
Generation Joshua
08.2009 - Current
Customer Service Representative
Copycat Business Systems
02.2009 - 08.2009
Bachelor of Arts - Government
Patrick Henry College
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